Customer service means never saying “no.” I went into a sweets store at the mall this past weekend to buy a gift basket for a visiting client. As I browsed the store’s shelves, I noticed the goodies in the baskets looked less than appetizing, so I asked Jeff, the customer service representative, if he could […]
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Rock and roll leadership
By the late 1970s, Journey was pretty much finished. The band had recorded three albums, all of which had been critical successes but market failures. They had managed to sell several hundred thousand albums cumulatively, but in the recording industry at that time, selling one- or two-hundred thousand units per album was pretty much like […]
What clients are saying about Charles
Yet one more shameless plug for myself disguised as a harmless promotional video. You’ve been warned!
Explosive confessions
It’s almost time to celebrate Independence Day but my wife won’t allow me to shoot off fireworks anymore. Well, my wife and everybody else that knows me, that is. For a long time, fireworks were illegal in Georgia, but for two glorious nights every year, everybody in the state wantonly abandoned all sense of good […]
I wrecked my Pinto!
Here’s a video of me speaking to a live audience telling about the time WAY back in the olden days when I drove a Pinto. My audiences love this story and I love telling it! © 2024 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com or […]
Does your customer service cost you anything?
Sooner or later you’re going to mess up. Everyone does. But what you do about your mistake is the thing that defines you both personally and professionally. I had just walked off the stage and was talking to the association president about the event. He raved about how his group had loved my presentation and […]
A brief history of St. Patrick of Ireland
St. Patrick’s Day celebrates the life of St. Reginald Patrick (Reggie for short) who is known for driving the snakes out of Ireland. Twentieth century historians have disputed this claim, however, arguing that instead of driving the snakes, he merely purchased them bus tickets. Modern historians, however, scoff at this claim, noting that only lizards […]
A Man’s Approach to Valentine’s Day
I don’t know why I always wait until the last minute to buy my wife’s Valentine’s Day present. Most likely, it’s because I’m a guy. It’s a terrifying ordeal trying to pick out a Valentine’s Day card on Valentine’s Day evening because there is absolutely no selection left. I don’t know who else could have […]
Old school back to school
The back-to-school ritual in my household when I grew up always began with a trip to the discount department store, where my mom’s mission was to outfit me in the most embarrassing clothes possible. Between the dressing room and the cash register, I’m sure my pants lost roughly six inches of length. You might be […]
Why Are Good-Looking People Treated Better?
Good-looking people on airplanes always seem to get the best treatment. You know it’s true. Don’t try to argue with me!