“You are your actions. You are what you do.” Charles Marshall © 2013 Charles Marshall. Excerpt from The Seven Powers of Success
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Your integrity is showing (and telling)
When I was seven years old, my parents entertained some friends who had just gotten back from vacationing in Hawaii. Back in those days, it was much more uncommon for people to travel to far away exotic locations, so my parents’ friends were showing off their pictures and souvenirs while my parents ooh-ed and aah-ed. […]
One minute of motivation
Exactly one minute of some of my most popular memes.
Do you have criminal character?
How bad can a lack of integrity affect your life? On a warm day in early November, I heard the sound of chainsaws in my neighbor’s yard, so I wandered outside to find that he had hired a company to cut down some trees. One of the tree cutters was cutting limbs halfway up a […]
Do you have Christmas morning customer service?
I love getting packages in the mail or from FedEx or UPS. Tell me you don’t feel the same way. You see the delivery truck pull up to your house and there’s just a touch more excitement in your life, isn’t there? And when the driver steps out of his vehicle with that box and […]
Celebrating Hidden Kindness
Tell me, what do Tom Hiddleston, Emma Thompson, Kelly Clarkson, Tessa Thompson, and James Earl Jones have in common? Sure, they’re all hugely successful celebrities, but what else? What would they have in common with Philippe Petit (the French high-wire artist who became famous for his high-wire walk between the Twin Towers at the World […]
But Don’t Take My Word For It
I could sit here and tell you about how much fun we have at my events, or I could step away from the microphone and let my clients have their say!
Life and death leadership
This might be one of the most important leadership lessons I’ve ever learned or communicated. But first, let me ask you a question. Is tearing up a bird’s nest an act of cruelty or kindness? Last year my wife and I noticed a couple of birds flying up to the dryer exhaust vent above the […]
Don’t hurt the lady in the crowd!
During the Professional Skaters Association annual meeting, I walked over to an audience member to talk to her and helped her from her seat. But I thought that the funniest part of my interaction with her was the alarm on another audience member’s face. So, of course I had to say something about it.
Your worst customer service scenario
A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]