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A remote controlled airplane stuck in the branches of a tree.

My Painful Christmas History

Christmas has often been a somewhat painful season for me. I grew up in a big household with five kids so my parents were trying to cut corners any way they could. They would wait until about three days before Christmas to buy our Christmas tree, which was always a Scotch pine, the cheapest Christmas […]

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Kovid Kindness by Charles Marshall

Kovid Kindness

September was rolling along just dandy-like until the 21st. I came home from a lunch appointment and told my wife that I didn’t feel right and was going to bed. Two days later, I tested positive for C-VID. We immediately called a home healthcare company and they began treating me with every medication known to […]

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Jerry Seinfeld Sarah Jessica Parker-Second pic-Square

Seinfeld Service Tip

Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]

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Hand held vs lavalier mic-square

Does Your Customer Service Cost You Anything?

Sooner or later you’re going to mess up. Everyone does. But what you do about your mistake is the thing that defines you both personally and professionally. I had just walked off the stage and was talking to the association president about the event. He raved about how his group had loved my presentation and […]

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Little,Baby,And,Big,Black,Doberman,Together

The Cheapskate’s Guide to Getting a Babysitter

The only economical babysitting options I’ve found are grandparents, newly married couples, and dogs. Let me save you some time and tell you that the dog option isn’t going to work, for two reasons: 1] Dogs don’t have thumbs so when you call home to see how the kids are, they won’t be able to […]

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