The back-to-school ritual in my household when I grew up always began with a trip to the discount department store, where my mom’s mission was to outfit me in the most embarrassing clothes possible. Between the dressing room and the cash register, I’m sure my pants lost roughly six inches of length. You might be […]
Good-looking people on airplanes always seem to get the best treatment. You know it’s true. Don’t try to argue with me!
My wife won’t allow me to shoot off fireworks anymore. Well, my wife and everybody else that knows me, that is. For a long time, fireworks were illegal in Georgia, but for two glorious nights every year, everybody in the state wantonly abandoned all sense of good citizenship and broke the law. On New Year’s […]
This past summer I started feeling the urge to shed a few pounds. I’m not trying to be more attractive, mind you. I’m already married so I don’t really need to look good anymore. I decided to buy an elliptical machine and found a great deal on one at a local mega-chain sports store. While […]
I don’t know why I always wait until the last minute to buy my wife’s Valentine’s Day present. Most likely, it’s because I’m a guy. It’s a terrifying ordeal trying to pick out a Valentine’s Day card on Valentine’s Day evening because there is absolutely no selection left. I don’t know who else could have […]
Have you ever experienced truly remarkable customer service? In this video I talk about my favorite mail carrier and how she exemplifies The SERVE Method. Feel free to share this video with your staff and use it in your customer service training. Its use is my gift to you! © 2019 Charles Marshall. Charles Marshall is […]
A lot of odd little customs have somehow become attached to the Christmas season. Take mistletoe, for example. What an amazing concept! Hang a little twig over someone’s head and you get a kiss. I guess that makes sense. Nothing says romance like a poisonous sprig of parasitic vegetation. I’m not sure how the mistletoe […]
One summer day when I was 10 or 11, my dad pulled our family car up our driveway and parked in the carport. While he had been out running errands, some neighbors had stopped by and were visiting with mom. I was playing in the front yard with some other kids and saw my dad […]
Christmas has often been a somewhat painful season for me. I grew up in a big household with five kids so my parents were trying to cut corners any way they could. They would wait until about three days before Christmas to buy our Christmas tree, which was always a Scotch pine, the cheapest Christmas […]
In this video I have a little fun doing some audience interaction by finding out who has the most cats in the crowd. It winds up getting just a tad competitive.