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Your integrity is showing (and telling)

When I was seven years old, my parents entertained some friends who had just gotten back from vacationing in Hawaii. Back in those days, it was much more uncommon for people to travel to far away exotic locations, so my parents’ friends were showing off their pictures and souvenirs while my parents ooh-ed and aah-ed. […]

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Customer Service for Breakfast article by Charles Marshall

What kind of service are you dishing out?

For just a moment, forget about productivity. Forget about making your company more money. Forget getting a better performance review. To me, good customer service isn’t really about any of those things. To me, providing good customer service is about the person that I want to be. Think about the last time you were provided […]

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Integrity is doing the right thing meme by motivational keynote speaker Charles Marshall

Where is the man who will do the right thing, no matter what the cost?

Integrity is doing the right thing when you don’t have to—when no one else is looking or will ever know—when there will be no congratulations or recognition for having done so. Where is the man who will do the right thing, no matter what the cost? Is there anyone who will act in integrity even […]

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