I could sit here and tell you about how much fun we have at my events, or I could step away from the microphone and let my clients have their say!
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Life and death leadership
This might be one of the most important leadership lessons I’ve ever learned or communicated. But first, let me ask you a question. Is tearing up a bird’s nest an act of cruelty or kindness? Last year my wife and I noticed a couple of birds flying up to the dryer exhaust vent above the […]
The Deception of Someday
Do you believe in “someday”? Are you thinking that someday you’ll be rich, someday you’ll save some money, someday you’ll find the right person, someday you’ll lose weight? Those who believe in “someday” are fairy-tale thinkers who believe that “someday” is when the magic finally arrives. They wait for it like children waiting for Christmas […]
Don’t hurt the lady in the crowd!
During the Professional Skaters Association annual meeting, I walked over to an audience member to talk to her and helped her from her seat. But I thought that the funniest part of my interaction with her was the alarm on another audience member’s face. So, of course I had to say something about it.
It’s a Wonderful Life Leadership Lesson
If you haven’t seen It’s a Wonderful Life, stop what you’re doing right now and go watch it. Then call your parents and ask them why they omitted this crucial piece of awesomeness from your upbringing. I watch it every year and, if the other members of my family are to be believed, I always […]
Monday Motivation-Grab a hammer a build a boat
“Instead of waiting for your ship to come in, grab a hammer and build a boat.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Monday Motivation-To choose a path
“To choose a path is to choose its destination.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Monday Motivation-Unless dreams are transformed
“Unless dreams are transformed into something else entirely, they will always remain just dreams.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Your worst customer service scenario
A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]
The Power of Failure (or not making any dough)
I answered the phone just after midnight and heard the panicked voice of my business partner on the other end of the line. “If you want anything from the restaurant, you’d better come get it now,” Frank said. “They’re kicking us out of the building tomorrow morning.” “What?!” I practically yelled into the phone. “We’re […]