I love getting packages in the mail or from FedEx or UPS. Tell me you don’t feel the same way. You see the delivery truck pull up to your house and there’s just a touch more excitement in your life, isn’t there? And when the driver steps out of his vehicle with that box and […]
In this video I talk about what happens at Chick-fil-A when things go wrong. If it even halfway sorta kinda makes you smile, please give me a thumbs up and follow me for more humorous and motivational videos!
I could sit here and tell you about how much fun we have at my events, or I could step away from the microphone and let my clients have their say!
Not all of my customer service stories are about great service. This is a video of me telling a story about bad service I’ve gotten, but don’t worry! I disguise the name of the company so you’ll never know who I’m talking about!
Do you remember the show Undercover Boss? There was one episode where Joe DePinto, the CEO of 7-Eleven, went undercover at a 7-Eleven Store in Shirley, NY, to find out why they sell more cups of coffee than any other franchise. Shortly after arriving at work at 5:30 a.m., Joe discovered the secret of their […]
Do you really have to tell the server you have a coupon before you order? In this video of me speaking to a live audience, I explore that question and talk about what happened when my wife produced her coupons at IHOP. © 2023 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and […]
A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]
Sometime back in the early seventies when I was just a wee laddie, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape, but closer inspection […]
It is incumbent upon me to report an alarming, and I believe dangerous, trend growing in our society today. I am convinced that sauntering is once again on the rise. Historical note: As you’ll no doubt remember, sauntering enjoyed its heyday back in the mid-1920s, when gambling, moonshine, and gangstering were all in vogue. Coincidence? […]
There have been five major live-action iterations of Batman in my lifetime. 1] 1960’s Batman, starring Adam West and Burt Ward. Bruce Wayne and Dick Grayson pretty much just sat around Wayne Manor all day until they got a call on the red Bat-Phone from Commissioner Gordon. Then they slid down the bat pole and […]
