Top Menu

Archive | Customer Service

The Turtles Article by motivational speaker Charles Marshall

What if your customer has a point after all?

Sometime back in the early seventies when I was just a wee laddie, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape, but closer inspection […]

Continue Reading 0
Meanderathal

The dangers of sauntering

It is incumbent upon me to report an alarming, and I believe dangerous, trend growing in our society today. I am convinced that sauntering is once again on the rise. Historical note: As you’ll no doubt remember, sauntering enjoyed its heyday back in the mid-1920s, when gambling, moonshine, and gangstering were all in vogue. Coincidence? […]

Continue Reading 2
Batman picture-small

Real Heroes Don’t Wear Spandex

There have been five major live-action iterations of Batman in my lifetime. 1] 1960’s Batman, starring Adam West and Burt Ward. Bruce Wayne and Dick Grayson pretty much just sat around Wayne Manor all day until they got a call on the red Bat-Phone from Commissioner Gordon. Then they slid down the bat pole and […]

Continue Reading 1
Somebody is watching you - Customer service article by Charles Marshall funny keynote speaker

Somebody is watching you – Customer service

You’re being watched. Creepy, huh? But it’s true. While you carry on your day-to-day activities, someone is watching you. And here’s the really scary part–that person’s opinion of you could either boost your career or torpedo it. On a trip to speak to the chamber of commerce in Durango, CO, I discovered that I was […]

Continue Reading 0
Marva-lous Customer Service picture

Creating a Marva-lous Client Service Experience

Maybe it’s time to re-think your goal of customer satisfaction. My family and I spent the entire day driving through a torrential downpour to get to an important event three states away. Both of our kids were cranky and miserable which meant my wife and I were cranky and miserable. We all were ready to […]

Continue Reading 2
Woman in mail truck-Small

SERVE like Robin

Samantha was talking to her neighbor who was moving out of town and asked him what he’ll miss most when he moves. He answered, “I know it sounds funny, but one of the things I’m going to really miss is my mail lady. She’s just awesome!” Since this wasn’t anything like the answer she was […]

Continue Reading 0
Kilt

A salute to pants

It’s that time of year again when it has become necessary for me to switch from shorts to pants, and I couldn’t be happier. I had almost forgotten the comfort, warmth, and security that wearing pants provides. It’s just like getting a hug of sunshine, but without the searing heat and life-threatening melanoma. The reason […]

Continue Reading 1