For just a moment, forget about productivity. Forget about making your company more money. Forget getting a better performance review. To me, good customer service isn’t really about any of those things. To me, providing good customer service is about the person that I want to be. Think about the last time you were provided […]
“Not making a decision is making a decision.” Charles Marshall © 2013 Charles Marshall. Excerpt from The Seven Powers of Success
“The choices available to you are limitless.” Charles Marshall © 2013 Charles Marshall. Excerpt from The Seven Powers of Success
I was sitting in a hotel room a couple of months ago when I received the following instant message from a lady I didn’t know: “Mr. Marshall, I believe you have been hacked. Some creep has been messaging me on Facebook, wanting money. I did an image search and found you, and you don’t seem […]
“People who employ the power of choice make decisions. People who don’t, make excuses.” Charles Marshall © 2013 Charles Marshall. Excerpt from The Seven Powers of Success
Do you remember the show Undercover Boss? There was one episode where Joe DePinto, the CEO of 7-Eleven, went undercover at a 7-Eleven Store in Shirley, NY, to find out why they sell more cups of coffee than any other franchise. Shortly after arriving at work at 5:30 a.m., Joe discovered the secret of their […]
“If you mess up, fess up and step up.” Charles Marshall
“The traveler cannot grumble about the destination if he is the one responsible for choosing the path.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
“The danger of waiting for the happiness of ‘someday’ is that it distracts you from seeking happiness in your present situation.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
“The greatest hazard of entitlement thinking is that it robs you of ownership.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
