There have been four live-action iterations of Batman in my lifetime. 1] 1960’s Batman, starring Adam West and Burt Ward. Bruce Wayne and Dick Grayson pretty much just sat around Wayne Manor all day until they got a call on the red Bat-Phone from Commissioner Gordon. Then they slid down the bat pole and somewhere […]
Archive | job change
Just for Fun – Is Santa’s Customer Service Slipping?
I was five-years-old when I found a tiny baby doll in my Christmas stocking. Even worse, Santa had given my sister a cool toy fire truck that I just knew dang well should’ve been mine. It took years of therapy to get over the trauma. How could Santa make such a colossal blunder? It made […]
But Seriously Folks… Are You Trying to Go Out of Business?
It really isn’t what you say, but how you say it, isn’t it? Not long ago, I received a letter from the Post Office notifying me that it is time to pay my annual bulk rate mailing dues. I was expecting the letter but what I wasn’t expecting was the verbiage it contained: Dear Charles […]
Some Kidding Aside – Always Be Recruiting!
One of the questions I am most frequently asked these days is: How do we hire quality employees who want to work? My answer is pretty simple, really: Always be recruiting. Recently, when I was speaking at a school nutrition conference, I asked for volunteers to stand up and tell me their best customer service […]
Some Kidding Aside – Take Occupational Action
It’s time to take some occupational action! I walked into a little shop in an airport and asked the guy behind the counter how he was doing. He mumbled something about being as well as he could be, being stuck there. When I asked him where else he would like to be, he thought for […]