For just a moment, forget about productivity. Forget about making your company more money. Forget getting a better performance review. To me, good customer service isn’t really about any of those things. To me, providing good customer service is about the person that I want to be. Think about the last time you were provided […]
Sometimes, the funniest parts of the show happen when the crowd gets involved. © 2023 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com or contact him via e-mail at Charles@CharlesMarshallSpeaker.com
As I drove away from Holland, Michigan, I knew I might be in real trouble. I had read about blizzards and seen them on TV plenty of times, but I had never experienced one firsthand. Driving east on I-196, I could see the dim outline of dark shapes punctuating the whiteness on either side of […]
I was five-years-old when I found a tiny baby doll in my Christmas stocking. Even worse, Santa had given my sister a cool toy fire truck that I just knew dang well should’ve been mine. It took years of therapy to get over the trauma. How could Santa make such a colossal blunder? It made […]
Halloween was always a scary time for me when I was growing up. Not because of all the ghosts and goblins and such, but because my mom made all my costumes. Every kid knows that an acceptable Halloween costume must either be scary or cool, and Mom’s costumes fell short on both counts. I was […]
Good-looking people on airplanes always seem to get the best treatment. You know it’s true. Don’t try to argue with me!
Somebody emailed me the other day asking what they can do about problems at work, so I made a video to address that question. © 2020 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com or contact him via e-mail at Charles@CharlesMarshallSpeaker.com
Have you ever noticed that so much attention is given to training employees, but so little to training customers? You are, at this very moment, training your customers. Every time you interact with your customer in your business, you are communicating something about yourself and your business. In every interaction, no matter how small, your […]
I’m going to go ahead and assume you like to hear people say great stuff about me as much as I do, so here’s some folks doing just that.
I can hardly get through the day without bumping into a Reel or TicTok video lauding the benefits of quiet quitting. Even worse, there are other videos that give you point-by-point instructions about how to do it. The quiet quitting philosophy argues that if you aren’t getting the recognition and monetary reward to which you […]
