Yet one more shameless plug for myself disguised as a harmless promotional video. You’ve been warned!
Author Archive | Charles Marshall
Strange celebrations of the 4th kind
We just celebrated Independence Day again, and for the first time in my life, it strikes me what a strange way it is that we celebrate this holiday in my family. First, we go over to my Uncle Harold’s house and stuff ourselves almost to the point of hospitalization. Then, at some point in the […]
Your worst customer service scenario
A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]
I wrecked my Pinto!
Here’s a video of me speaking to a live audience telling about the time WAY back in the olden days when I drove a Pinto. My audiences love this story and I love telling it! © 2024 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com or […]
Does your customer service cost you anything?
Sooner or later you’re going to mess up. Everyone does. But what you do about your mistake is the thing that defines you both personally and professionally. I had just walked off the stage and was talking to the association president about the event. He raved about how his group had loved my presentation and […]
Bad medicine
I couldn’t find one of my old bottles of prescription pills the other day, so I asked my wife if she knew what happened to them. She told me that she had thrown them away. When I asked her why on earth she would do such a thing, she told me she had gotten rid […]
A brief history of St. Patrick of Ireland
St. Patrick’s Day celebrates the life of St. Reginald Patrick (Reggie for short) who is known for driving the snakes out of Ireland. Twentieth century historians have disputed this claim, however, arguing that instead of driving the snakes, he merely purchased them bus tickets. Modern historians, however, scoff at this claim, noting that only lizards […]
Customer Service for Breakfast
For just a moment, forget about productivity. Forget about making your company more money. Forget getting a better performance review. To me, good customer service isn’t really about any of those things. To me, providing good customer service is about the person that I want to be. Think about the last time you were provided […]
Everybody has gifts – Crowd interaction
Sometimes, the funniest parts of the show happen when the crowd gets involved. © 2023 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com or contact him via e-mail at Charles@CharlesMarshallSpeaker.com
The Power of Vision
As I drove away from Holland, Michigan, I knew I might be in real trouble. I had read about blizzards and seen them on TV plenty of times, but I had never experienced one firsthand. Driving east on I-196, I could see the dim outline of dark shapes punctuating the whiteness on either side of […]