Not all of my customer service stories are about great service. This is a video of me telling a story about bad service I’ve gotten, but don’t worry! I disguise the name of the company so you’ll never know who I’m talking about!
Author Archive | Charles Marshall
Monday Motivation-An unguided boat
“An unguided boat will always come to ruin or rot.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Rock ‘n’ roll leadership
A lot of people don’t realize that, despite their tremendous success, Journey is the band that almost never was. By the late 1970s, Journey was pretty much finished. The band had recorded three albums, all of which had been critical successes but market failures. They had managed to sell several hundred thousand albums cumulatively, but […]
Some Kidding Aside – I believe that we are capable of more than we know
I heard fitness expert Jillian Michaels once say that most people have no idea how much they are capable of because they don’t push themselves. It’s easy to apply this principle to personal development, but do any of us bother to apply it to our jobs and businesses? How far will you push yourself for […]
Monday Motivation-Emotion was never intended to dominate
“Emotion was never intended to dominate and control your life.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Think of success as progress
Fairy-tale thinking, its symptoms are fantasizing, irrational expectations, inactivity, and misplaced effort. It always results in frustration, confusion, anger, hopelessness, and ultimately, a wasted life. Fairy-tale thinking is the philosophical belief that someday, without doing anything, something wonderful is going to happen that will allow us to live happily ever after. The first step toward […]
The Power of Vision
As I drove away from Holland, Michigan, I knew I might be in real trouble. I had read about blizzards and seen them on TV plenty of times, but I had never experienced one firsthand. Driving east on I-196, I could see the dim outline of dark shapes punctuating the whiteness on either side of […]
I wrecked my Pinto!
Here’s a video of me speaking to a live audience telling about the time WAY back in the olden days when I drove a Pinto. My audiences love this story and I love telling it! © 2024 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com or […]
Monday Motivation-Purpose is the reason
“If a goal is your destination, and a plan is the map that will lead you there, then purpose is the reason you are taking the journey.” © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Monday Motivation – One person’s life of tremendous success
“The only difference between one person’s life of tremendous success and another’s of dismal failure is simply that each person made different choices.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You