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Customer Service Smart TALK

Suppose your competition wanted to sabotage you, so they hired somebody to infiltrate your work force and destroy your business from within. What do you think that corporate saboteur might do to torpedo your company? My guess is that they would stand around talking on the phone or texting, while ignoring customers when they came […]

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The Power of Failure

The Power of Failure. The mastery of this power is one of the principle differences between the successful and the mediocre. Don’t get me wrong. I don’t like failing. No winner does. But people who are successful in their careers, relationships, and business ventures recognize failure for what it is: A stern tutor who raps […]

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