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Author Archive | Charles Marshall

Do not think of success as the realization of a level of material or emotional gain, but as progress

Fairy-tale thinking, its symptoms are fantasizing, irrational expectations, inactivity, and misplaced effort. It always results in frustration, confusion, anger, hopelessness, and ultimately, a wasted life. Fairy-tale thinking is the philosophical belief that someday, without doing anything, something wonderful is going to happen that will allow us to live happily ever after. The first step toward […]

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Customer Service Smart TALK

Suppose your competition wanted to sabotage you, so they hired somebody to infiltrate your work force and destroy your business from within. What do you think that corporate saboteur might do to torpedo your company? My guess is that they would stand around talking on the phone or texting, while ignoring customers when they came […]

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The Power of Failure

The Power of Failure. The mastery of this power is one of the principle differences between the successful and the mediocre. Don’t get me wrong. I don’t like failing. No winner does. But people who are successful in their careers, relationships, and business ventures recognize failure for what it is: A stern tutor who raps […]

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