Good-looking people on airplanes always seem to get the best treatment. You know it’s true. Don’t try to argue with me!
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SERVE Like Robin
Have you ever experienced truly remarkable customer service? In this video I talk about my favorite mail carrier and how she exemplifies The SERVE Method. Feel free to share this video with your staff and use it in your customer service training. Its use is my gift to you! © 2019 Charles Marshall. Charles Marshall is […]
Mistletoe-tally Bizarre
A lot of odd little customs have somehow become attached to the Christmas season. Take mistletoe, for example. What an amazing concept! Hang a little twig over someone’s head and you get a kiss. I guess that makes sense. Nothing says romance like a poisonous sprig of parasitic vegetation. I’m not sure how the mistletoe […]
Do you have criminal character?
How bad can a lack of integrity affect a business? On a warm day in early November, I heard the sound of chainsaws in my neighbor’s yard, so I wandered outside to find that he had hired a company to cut down some trees. One of the tree cutters was cutting limbs halfway up a […]
How To Be A Customer Service Slacker
It has come to my attention lately that my articles and programs have been exclusively targeting those who desire to provide great customer service. In the interest of reaching a broader audience and making my newsletter more inclusive, I offer the following tips for people who desire to give crummy customer service: 1] Avoid communication. […]
Are you building your milk jug raft?
When I was 11 years old, I dreamed of building my own raft and floating down the Mississippi River like Huck Finn. My parents thought this idea was insane and told me it would lead to my immediate and untimely death, so I came up with an alternative plan. I would still make a raft […]
Are you your own worst customer service enemy?
Tell me what these two scenarios have in common: 1] Not long ago, I got a call from a previous client who said I was one of the few humorous speakers they were inviting back to their conference. They had booked a club comedian the previous year who wasn’t used to speaking in the corporate […]
What to do about Covid weight gain
Have you gotten on the scale lately and not liked what you’ve seen? Then I have a suggestion for you! #covidweight #funnycovidvideo #bathroomscale
The Quiet Hero
Fred Bailey’s occupation is listed in the 1930 census as “laundryman.” In those times, working in a laundry was a fairly common profession. Men were needed to load huge amounts of clothes into giant washers and then transfer those wet clothes into industrial dryers that were several times larger than those found in today’s Laundromats. […]
Kentucky Funny Keynote Speaker
I’m lovin’ my Kentucky folks! Here’s what some of them had to say about me. “What a delightful evening with Kentucky motivational speaker Charles Marshall. Our group of over 400 Nurse Practitioners sat back and enjoyed a great refreshing, funny and uplifting evening. Charles delivered on and surpassed our expectations. An all round enjoyable engagement […]