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Are you your own worst customer service enemy?

Tell me what these two scenarios have in common: 1] Not long ago, I got a call from a previous client who said I was one of the few humorous speakers they were inviting back to their conference. They had booked a club comedian the previous year who wasn’t used to speaking in the corporate […]

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The Quiet Hero

Fred Bailey’s occupation is listed in the 1930 census as “laundryman.” In those times, working in a laundry was a fairly common profession. Men were needed to load huge amounts of clothes into giant washers and then transfer those wet clothes into industrial dryers that were several times larger than those found in today’s Laundromats. […]

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Kentucky Funny Keynote Speaker

I’m lovin’ my Kentucky folks! Here’s what some of them had to say about me. “What a delightful evening with Kentucky motivational speaker Charles Marshall. Our group of over 400 Nurse Practitioners sat back and enjoyed a great refreshing, funny and uplifting evening. Charles delivered on and surpassed our expectations. An all round enjoyable engagement […]

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Georgia Funny Keynote speaker Charles Marshall

Georgia Funny Keynote speaker

I’m lovin’ my Georgia folks! Here’s what some of them had to say about me.   “We had a distributor meeting and had never used a funny keynote speaker in prior meetings.  Wanting to change up the meeting agenda, we added Charles as our humorous motivational speaker, and WOW were we pleased with the results! […]

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But Seriously Folks… Your Customer Service Should Step Up!

It is incumbent upon me to report an alarming, and I believe dangerous, trend growing in our society today. I am convinced that sauntering is once again on the rise. Historical note: As you’ll no doubt remember, sauntering enjoyed its heyday back in the mid-1920s, when gambling, moonshine, and gangstering were all in vogue. Coincidence? […]

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Credit Union Funny Motivational Speaker Charles Marshall

Credit Union Funny Keynote Speaker

I’m lovin’ my Credit Union folks! Here’s what some of them had to say about me. “Your presentation on Monday was the best training by far. Credit Union motivational speaker Charles, was GREAT!! He was engaging, entertaining and inspirational. You could actually apply what he was saying to our workplace. I don’t know what you […]

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Virginia Funny Keynote speaker

I’m lovin’ my Virginia folks! Here’s what some of them had to say about me. “It was a delight to have Charles Marshall Virginia motivational speaker present at our Annual Meeting. Our audience was very diverse, and he was able to engage everyone – with laughter, but also some really great content on how to […]

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