Not long ago, my wife got all excited about the new season of Dancing with the Stars, so she signed us up for a dance class. The class turned out to be, um, less than ideal. It turned out that our teacher had no actual teaching ability and her dancing partner seemed to thrive on […]
Working as a keynote speaker for the past 20 years has allowed me the opportunity of talking to a lot of presidents and CEOs of successful companies. When I get in front of such people, I’ve made it habit to ask them, “Why are you so successful? What did you do right with this company?” The […]
Your customer shouldn’t have to interrogate you just to get a solution for her problem. She shouldn’t have to pin you to the wall and force you to sell her something. She shouldn’t have to chase you down to give you her money. You would think this would be a fairly obvious concept, but for […]
