Top Menu

Archive | Encouragement

Delivery guy-Smaller

Christmas Morning Customer Service

I love getting packages in the mail or from FedEx or UPS. Tell me you don’t feel the same way. You see the delivery truck pull up to your house and there’s just a touch more excitement in your life, isn’t there? And when the driver steps out of his vehicle with that box and […]

Continue Reading 0
DNA Customer Service-smaller

Your Customer Service DNA Test Result

My wife gave me a DNA test kit for Christmas and I had big hopes for the results. The first thing I was hoping for was some sort of exotic heritage so people will think I’m cooler than I really am. So when I found out that I am 1/1000 Japanese (True story. Not making […]

Continue Reading 0
Blizzard picture

Driving in a Blizzard – The Power of Vision

As I drove away from Holland, Michigan, I knew I might be in real trouble. I had read about blizzards and seen them on TV plenty of times, but I had never experienced one firsthand. Creeping eastward on I-196, the dim outline of dark shapes punctuated the whiteness on either side of my car. I […]

Continue Reading 0
Inner Office Conflict -Facebook Thumbnail - 2

Inner-Office Conflict When You Work By Yourself

What can you do about inner-office conflict? For the first several years of my career, I was the sole employee of my company. I was both manager and employee. Receptionist and CEO. I was the one and only occupant of my office, but that didn’t mean there wasn’t conflict between me and my coworker. One […]

Continue Reading 0
Financial Article Pic

Just for Fun – Charles’ Big-Time Super-Helpful Financial Plan

Money is always a stressful subject, but never fear! I’m here to help. Just apply the the following 3 tips and soon you’ll be rolling in dough! 1] Organize your bills. For most people, the subject of bills is unpleasant, but it needn’t be anymore. Instead of ignoring them, I suggest you tackle financial responsibilities […]

Continue Reading 0
Mom's Cold Remedies pic

But (kind of) Seriously Folks… Mom’s Customer Service

I just caught a cold and feel really lousy. I don’t think it detracts from my masculinity at all to say I want my mommy! It’s amazing how Mom always used to know exactly what to do when I got sick but, if I’m being honest, her cold remedies were usually way worse than the […]

Continue Reading 0
desk-731896_1920

But Seriously Folks… Customer Service that Tries Harder

I found the exact computer I wanted online, but I needed to know one thing before I hit the “purchase” button: Did the company also sell the extended-life battery for this model? If they did, then they automatically had an instant, add-on sale. I called the company and told the person answering the phone that […]

Continue Reading 0
Charles at the dermatologist's office-Smaller

Just for Fun – Ugly Loves Company, Too!

I have to go to the dermatologist regularly these days, because when I was younger I thought it’d be a great idea to lay out in the sun and burn myself to a crisp. Yes, it was stupid to expose myself to lethal doses of radiation, but on the other hand, I had a really […]

Continue Reading 0
43059916_10156753439384214_8068856124423536640_n

But Seriously Folks… Can Your Character Identity Be Stolen?

I was sitting in a hotel room a couple of months ago when I received the following instant message from a lady I didn’t know: “Mr. Marshall, I believe you have been hacked. Some creep has been messaging me on Facebook, wanting money. I did an image search and found you, and you don’t seem […]

Continue Reading 0