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Customer Service for Breakfast article by Charles Marshall

Customer Service for Breakfast

For  just  a  moment,  forget  about  productivity.  Forget  about  making  your  company  more  money.  Forget  getting  a  better  performance  review. To  me,  good  customer  service  isn’t  really  about  any  of  those  things.  To  me,  providing  good  customer  service  is  about  the  person  that  I  want  to  be. Think  about  the  last  time  you  were  provided […]

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The Turtles-2

What if Your Customer Has a Point After All?

Sometime back in the early seventies, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape but closer inspection revealed that it was The Turtles’ Greatest […]

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How are you training your customers? Article by Charles Marshall

How are you training your customers?

Have you ever noticed that so much attention is given to training employees, but so little to training customers? You are, at this very moment, training your customers. Every time you interact with your customer in your business, you are communicating something about yourself and your business. In every interaction, no matter how small, your […]

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Jerry Seinfeld Sarah Jessica Parker-Second pic-Square

Seinfeld Service Tip

Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]

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Tree Cutter-Smaller

Criminal Customer Service

On a warm day in early November, I heard the sound of chainsaws in my neighbor’s yard, so I wandered outside to find that he had hired a company to cut down some trees. One of the tree cutters was cutting limbs halfway up a huge, 60-foot oak tree located just inches from my neighbor‘s […]

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