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Strange celebrations of the 4th humor article by funny speaker Charles Marshall

Strange celebrations of the 4th kind

We just celebrated Independence Day again, and for the first time in my life, it strikes me what a strange way it is that we celebrate this holiday in my family. First, we go over to my Uncle Harold’s house and stuff ourselves almost to the point of hospitalization. Then, at some point in the […]

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Your worst customer service scenario

A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]

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Does your customer service cost you anything?

Sooner or later you’re going to mess up. Everyone does. But what you do about your mistake is the thing that defines you both personally and professionally. I had just walked off the stage and was talking to the association president about the event. He raved about how his group had loved my presentation and […]

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Audience interaction by motivational speaker Charles Marshall

Audience interaction by motivational speaker Charles Marshall

Sometimes, the funniest part of the program is when the audience members get involved! © 2024 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com  or contact him via e-mail at Charles@CharlesMarshallSpeaker.com

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Life and Death Leadership

Is tearing up a bird’s nest an act of cruelty or kindness? Last year my wife and I noticed a couple of birds flying up to the dryer exhaust vent above the kitchen window. My wife correctly guessed that they were building a nest so I went outside to check it out. After I came […]

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St. Patrick - small

A brief history of St. Patrick of Ireland

St. Patrick’s Day celebrates the life of St. Reginald Patrick (Reggie for short) who is known for driving the snakes out of Ireland. Twentieth century historians have disputed this claim, however, arguing that instead of driving the snakes, he merely purchased them bus tickets. Modern historians, however, scoff at this claim, noting that only lizards […]

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Customer Service for Breakfast article by Charles Marshall

Customer Service for Breakfast

For  just  a  moment,  forget  about  productivity.  Forget  about  making  your  company  more  money.  Forget  getting  a  better  performance  review. To  me,  good  customer  service  isn’t  really  about  any  of  those  things.  To  me,  providing  good  customer  service  is  about  the  person  that  I  want  to  be. Think  about  the  last  time  you  were  provided […]

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