In the early seventies, it seemed almost every kid rode their bike to school. I remember standing in the front of my elementary school staring at the bike rack loaded with well over 100 bicycles of every type imaginable. Some kids were lucky enough to have new bikes with banana seats and monkey handle bars. […]
Author Archive | Charles Marshall
The Rise of Santa Bunny
I was five-years-old when I found a tiny baby doll in my Christmas stocking. Even worse, Santa had given my sister a cool toy fire truck that I just knew dang well should’ve been mine. It took years of therapy to get over the trauma. How could Santa make such a colossal blunder? It made […]
But Don’t Take My Word For It
I could sit here and tell you about how much fun we have at my events, or I could step away from the microphone and let my clients have their say!
Real Heroes Don’t Wear Spandex
There have been five live-action iterations of Batman in my lifetime. 1] 1960’s Batman, starring Adam West and Burt Ward. Bruce Wayne and Dick Grayson pretty much just sat around Wayne Manor all day until they got a call on the red Bat-Phone from Commissioner Gordon. Then they slid down the bat pole and somewhere […]
Thanksgiving Dinner Choices
Thanksgiving is almost here, and I’m all atwitter with anticipation. In celebration, I plan to once again partake in the age-old tradition of gorging myself with an embarrassing amount of food, creating gastro-intestinal problems the like of which are rarely experienced in industrialized countries. This year my family and I are planning on eating out […]
Heroes Make a Difference
Charles talks about a real-life hero who dramatically impacted his success journey. “On behalf of our group of El Dorado County Food Service Directors, I wanted to thank you so much for presenting “Real Heroes Don’t Wear Spandex” at our food service training event! What a pertinent and relatable subject for our group of caring […]
Seinfeld Service Tip
Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]
Tales of the Halloweird
Halloween was always a scary time for me when I was growing up. Not because of all the ghosts and goblins and such, but because my mom made all my costumes. Every kid knows that an acceptable Halloween costume must either be scary or cool, and Mom’s costumes fell short on both counts. I was […]
What if Your Customer Has a Point After All?
Sometime back in the early seventies, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape but closer inspection revealed that it was The Turtles’ Greatest […]
Don’t Hurt the Lady in the Crowd!
During the Professional Skaters Association annual meeting, I walked over to an audience member to talk to her and helped her from her seat. But I thought that the funniest part of my interaction with her was the alarm on another audience member’s face. So, of course I had to say something about it.