Not all of my customer service stories are about great service. This is a video of me telling a story about bad service I’ve gotten, but don’t worry! I disguise the name of the company so you’ll never know who I’m talking about!
Author Archive | Charles Marshall
Monday Motivation-An unguided boat
“An unguided boat will always come to ruin or rot.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Rock ‘n’ roll leadership
A lot of people don’t realize that, despite their tremendous success, Journey is the band that almost never was. By the late 1970s, Journey was pretty much finished. The band had recorded three albums, all of which had been critical successes but market failures. They had managed to sell several hundred thousand albums cumulatively, but […]
Monday Motivation-Emotion was never intended to dominate
“Emotion was never intended to dominate and control your life.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
The Power of Vision
As I drove away from Holland, Michigan, I knew I might be in real trouble. I had read about blizzards and seen them on TV plenty of times, but I had never experienced one firsthand. Driving east on I-196, I could see the dim outline of dark shapes punctuating the whiteness on either side of […]
I wrecked my Pinto!
Here’s a video of me speaking to a live audience telling about the time WAY back in the olden days when I drove a Pinto. My audiences love this story and I love telling it! © 2024 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com or […]
Monday Motivation-Purpose is the reason
“If a goal is your destination, and a plan is the map that will lead you there, then purpose is the reason you are taking the journey.” © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Monday Motivation – One person’s life of tremendous success
“The only difference between one person’s life of tremendous success and another’s of dismal failure is simply that each person made different choices.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Monday Motivation-The greatest mistake most talented people make
“The greatest mistake most talented people make is that they fail to gain the training they need to hone and perfect their natural talent.” © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Customer Service You Can Take to the Bank
Do you remember the show Undercover Boss? There was one episode where Joe DePinto, the CEO of 7-Eleven, went undercover at a 7-Eleven Store in Shirley, NY, to find out why they sell more cups of coffee than any other franchise. Shortly after arriving at work at 5:30 a.m., Joe discovered the secret of their […]