Top Menu

Archive | Uncategorized

Tree Cutter-Smaller

Criminal Customer Service

On a warm day in early November, I heard the sound of chainsaws in my neighbor’s yard, so I wandered outside to find that he had hired a company to cut down some trees. One of the tree cutters was cutting limbs halfway up a huge, 60-foot oak tree located just inches from my neighbor‘s […]

Continue Reading 6
Your-Guide-to-Crummy-Customer-Service

How To Be A Customer Service Slacker

It has come to my attention lately that my articles and programs have been exclusively targeting those who desire to provide great customer service. In the interest of reaching a broader audience and making my newsletter more inclusive, I offer the following tips for people who desire to give crummy customer service: 1] Avoid communication. […]

Continue Reading 0
Milk Jug Raft Article Pic-Smaller

Are you building your milk jug raft?

When I was 11 years old, I dreamed of building my own raft and floating down the Mississippi River like Huck Finn. My parents thought this idea was insane and told me it would lead to my immediate and untimely death, so I came up with an alternative plan. I would still make a raft […]

Continue Reading 0
Angry customer-smaller-square

Are you your own worst customer service enemy?

Tell me what these two scenarios have in common: 1] Not long ago, I got a call from a previous client who said I was one of the few humorous speakers they were inviting back to their conference. They had booked a club comedian the previous year who wasn’t used to speaking in the corporate […]

Continue Reading 0
Hero Picture-Smaller

The Quiet Hero

Fred Bailey’s occupation is listed in the 1930 census as “laundryman.” In those times, working in a laundry was a fairly common profession. Men were needed to load huge amounts of clothes into giant washers and then transfer those wet clothes into industrial dryers that were several times larger than those found in today’s Laundromats. […]

Continue Reading 2

Kentucky Funny Keynote Speaker

I’m lovin’ my Kentucky folks! Here’s what some of them had to say about me. “What a delightful evening with Kentucky motivational speaker Charles Marshall. Our group of over 400 Nurse Practitioners sat back and enjoyed a great refreshing, funny and uplifting evening. Charles delivered on and surpassed our expectations. An all round enjoyable engagement […]

Continue Reading 0
Georgia Funny Keynote speaker Charles Marshall

Georgia Funny Keynote speaker

I’m lovin’ my Georgia folks! Here’s what some of them had to say about me.   “We had a distributor meeting and had never used a funny keynote speaker in prior meetings.  Wanting to change up the meeting agenda, we added Charles as our humorous motivational speaker, and WOW were we pleased with the results! […]

Continue Reading 0