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Celebrating Hidden Kindness

Tell me, what do Tom Hiddleston, Emma Thompson, Kelly Clarkson, Tessa Thompson, and James Earl Jones have in common? Sure, they’re all hugely successful celebrities, but what else? What would they have in common with Philippe Petit (the French high-wire artist who became famous for his high-wire walk between the Twin Towers at the World […]

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Tree Cutter-Smaller

Criminal Customer Service

On a warm day in early November, I heard the sound of chainsaws in my neighbor’s yard, so I wandered outside to find that he had hired a company to cut down some trees. One of the tree cutters was cutting limbs halfway up a huge, 60-foot oak tree located just inches from my neighbor‘s […]

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Slob on couch-New Year's Health Plan

New Year’s Health Plan

As we enter the new year, I thought I might offer a few health tips that are guaranteed to get you into tip-top shape within a week to ten years. 1] Eat more grease. I believe that scientists of the future will discover that, since grease is a lubricant, it actually helps your blood slide […]

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1970s BLOND BOY BIKING WITH CHOPPER HANDLEBARS RIDING DOWN SIDEWALK SUBURBAN STREET

The Cadillac Man’s Christmas Gift

In the early seventies, it seemed almost every kid rode their bike to school. I remember standing in the front of my elementary school staring at the bike rack loaded with well over 100 bicycles of every type imaginable. Some kids were lucky enough to have new bikes with banana seats and monkey handle bars. […]

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Virtual Speaker-Charles Marshall-square for blog

Funny Virtual Keynote Speaker Charles Marshall

Guess what? Virtual meetings don’t have to be dull! If you are looking for a way to inject energy, fun, and humor into your virtual meeting, then look no further! “Charles did a fantastic job speaking at our virtual REALTORS membership meeting. He was the perfect balance between humorous and inspirational and very engaging.  We […]

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Your-Guide-to-Crummy-Customer-Service

How To Be A Customer Service Slacker

It has come to my attention lately that my articles and programs have been exclusively targeting those who desire to provide great customer service. In the interest of reaching a broader audience and making my newsletter more inclusive, I offer the following tips for people who desire to give crummy customer service: 1] Avoid communication. […]

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Milk Jug Raft Article Pic-Smaller

Are you building your milk jug raft?

When I was 11 years old, I dreamed of building my own raft and floating down the Mississippi River like Huck Finn. My parents thought this idea was insane and told me it would lead to my immediate and untimely death, so I came up with an alternative plan. I would still make a raft […]

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Angry customer-smaller-square

Are you your own worst customer service enemy?

Tell me what these two scenarios have in common: 1] Not long ago, I got a call from a previous client who said I was one of the few humorous speakers they were inviting back to their conference. They had booked a club comedian the previous year who wasn’t used to speaking in the corporate […]

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The Quiet Hero

Fred Bailey’s occupation is listed in the 1930 census as “laundryman.” In those times, working in a laundry was a fairly common profession. Men were needed to load huge amounts of clothes into giant washers and then transfer those wet clothes into industrial dryers that were several times larger than those found in today’s Laundromats. […]

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The Turtles-2

What if Your Customer Has a Point After All?

Sometime back in the early seventies, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape but closer inspection revealed that it was The Turtles’ Greatest […]

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