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Disruptive Customer Service

How the next level of customer service can elevate your business and increase sales My assistant recently told my wife that she was considering buying a coin-counting machine. My wife asked her if she had thought of taking her coins to a local bank to use their free coin counter. My assistant replied that she […]

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Marva-lous Customer Service picture

But Seriously Folks… Creating Marva-lous Customer Service

Maybe it’s time to re-think your goal of customer satisfaction. My family and I spent the entire day in the car driving through a torrential downpour to get to an important event three states away. Both of our kids were cranky and miserable which meant my wife and I were cranky and miserable. We all […]

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Financial Article Pic

Just for Fun – Charles’ Big-Time Super-Helpful Financial Plan

Money is always a stressful subject, but never fear! I’m here to help. Just apply the the following 3 tips and soon you’ll be rolling in dough! 1] Organize your bills. For most people, the subject of bills is unpleasant, but it needn’t be anymore. Instead of ignoring them, I suggest you tackle financial responsibilities […]

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Mom's Cold Remedies pic

But (kind of) Seriously Folks… Mom’s Customer Service

I just caught a cold and feel really lousy. I don’t think it detracts from my masculinity at all to say I want my mommy! It’s amazing how Mom always used to know exactly what to do when I got sick but, if I’m being honest, her cold remedies were usually way worse than the […]

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printer-2178754_1920

But Seriously Folks… Customer Service You Can’t Print

I needed a new printer a few months ago so I headed to my office supply store. I don’t want to publicly bash any company so let’s just say the name of the store was Stooples Office Supply. Moments after I walked in the front door, a well-meaning Stooples sales associate greeted me and began […]

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Meanderathal

But Seriously Folks… Your Customer Service Should Step Up!

It is incumbent upon me to report an alarming, and I believe dangerous, trend growing in our society today. I am convinced that sauntering is once again on the rise. Historical note: As you’ll no doubt remember, sauntering enjoyed its heyday back in the mid-1920s, when gambling, moonshine, and gangstering were all in vogue. Coincidence? […]

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