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Are you your own worst customer service enemy?

Tell me what these two scenarios have in common: 1] Not long ago, I got a call from a previous client who said I was one of the few humorous speakers they were inviting back to their conference. They had booked a club comedian the previous year who wasn’t used to speaking in the corporate […]

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The Suburban Guy’s Home Repair Method

I just finished replacing a piece of loose siding on my house and it only took me about a year to do it. How did I accomplish this miracle of efficiency and home-repair savvy? By applying the time-honored suburbanite-male’s system of home maintenance. The following is the simple 10-step process I use to ensure quality […]

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The Quiet Hero

Fred Bailey’s occupation is listed in the 1930 census as “laundryman.” In those times, working in a laundry was a fairly common profession. Men were needed to load huge amounts of clothes into giant washers and then transfer those wet clothes into industrial dryers that were several times larger than those found in today’s Laundromats. […]

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Middle age orientation program

Hello! Welcome to middle age. You’re going to love it! Heh, heh. A little orientation humor there. No, the truth is that much of it is going to be uncomfortable and—well, there’s no point in soft-pedaling it—you’re going to be miserable. I’m here to give you a heads-up about some of the things you may […]

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What if Your Customer Has a Point After All?

Sometime back in the early seventies, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape but closer inspection revealed that it was The Turtles’ Greatest […]

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