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Author Archive | Charles Marshall

The Deception of Someday

Do you believe in “someday”? Are you thinking that someday you’ll be rich, someday you’ll save some money, someday you’ll find the right person, someday you’ll lose weight? Those who believe in “someday” are fairy-tale thinkers who believe that “someday” is when the magic finally arrives. They wait for it like children waiting for Christmas […]

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Do not think of success as the realization of a level of material or emotional gain, but as progress

Fairy-tale thinking, its symptoms are fantasizing, irrational expectations, inactivity, and misplaced effort. It always results in frustration, confusion, anger, hopelessness, and ultimately, a wasted life. Fairy-tale thinking is the philosophical belief that someday, without doing anything, something wonderful is going to happen that will allow us to live happily ever after. The first step toward […]

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Customer Service Smart TALK

Suppose your competition wanted to sabotage you, so they hired somebody to infiltrate your work force and destroy your business from within. What do you think that corporate saboteur might do to torpedo your company? My guess is that they would stand around talking on the phone or texting, while ignoring customers when they came […]

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