Not all of my customer service stories are about great service. This is a video of me telling a story about bad service I’ve gotten, but don’t worry! I disguise the name of the company so you’ll never know who I’m talking about!
Author Archive | Charles Marshall
Are you building your milk jug raft?
When I was 11 years old, I dreamed of building my own raft and floating down the Mississippi River like Huck Finn. My parents thought this idea was insane and told me it would lead to my immediate and untimely death, so I came up with an alternative plan. I would still make a raft […]
Tales of the Halloweird
Halloween was always a scary time for me when I was growing up. Not because of all the ghosts and goblins and such, but because my mom made all my costumes. Every kid knows that an acceptable Halloween costume must either be scary or cool, and Mom’s costumes fell short on both counts. I was […]
Are you your own worst customer service enemy?
Tell me what these two scenarios have in common: 1] Not long ago, I got a call from a previous client who said I was one of the few humorous speakers they were inviting back to their conference. They had booked a club comedian the previous year who wasn’t used to speaking in the corporate […]
The Suburban Guy’s Home Repair Method
I just finished replacing a piece of loose siding on my house and it only took me about a year to do it. How did I accomplish this miracle of efficiency and home-repair savvy? By applying the time-honored suburbanite-male’s system of home maintenance. The following is the simple 10-step process I use to ensure quality […]
What to do about Covid weight gain
Have you gotten on the scale lately and not liked what you’ve seen? Then I have a suggestion for you! #covidweight #funnycovidvideo #bathroomscale
The Quiet Hero
Fred Bailey’s occupation is listed in the 1930 census as “laundryman.” In those times, working in a laundry was a fairly common profession. Men were needed to load huge amounts of clothes into giant washers and then transfer those wet clothes into industrial dryers that were several times larger than those found in today’s Laundromats. […]
How to have a long marriage
Here’s my funny little take on how my wife and I have managed to have a long marriage. © 2020 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com or contact him via e-mail at Charles@CharlesMarshallSpeaker.com
Middle age orientation program
Hello! Welcome to middle age. You’re going to love it! Heh, heh. A little orientation humor there. No, the truth is that much of it is going to be uncomfortable and—well, there’s no point in soft-pedaling it—you’re going to be miserable. I’m here to give you a heads-up about some of the things you may […]
My wife is the coupon queen
Do you really have to tell the server you have a coupon before you order? In this video of me speaking to a live audience, I explore that question and talk about what happened when my wife produced her coupons at IHOP. © 2020 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. […]