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Author Archive | Charles Marshall

Jerry Seinfeld Sarah Jessica Parker-Second pic-Square

Seinfeld Service Tip

Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]

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Does Your Customer Service Cost You Anything?

Sooner or later you’re going to mess up. Everyone does. But what you do about your mistake is the thing that defines you both personally and professionally. I had just walked off the stage and was talking to the association president about the event. He raved about how his group had loved my presentation and […]

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The Cheapskate’s Guide to Getting a Babysitter

The only economical babysitting options I’ve found are grandparents, newly married couples, and dogs. Let me save you some time and tell you that the dog option isn’t going to work, for two reasons: 1] Dogs don’t have thumbs so when you call home to see how the kids are, they won’t be able to […]

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Your Worst Customer Service Scenario

A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]

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The Maniac Parenting Method

My non-parent friends ask me what it’s like having kids. I tell them that before you have kids, you are the star in the movie of your life. After you have kids, you’re lucky if you can get a speaking part. You’re an extra on the set of your own movie. When the credits roll […]

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Confessions of an Unsuccessful Liar

When I was seven years old, my parents entertained some friends who had just gotten back from vacationing in Hawaii. Back in those days, it was much more uncommon for people to travel to far away exotic locations, so my parents’ friends were showing off their pictures and souvenirs while my parents ooh-ed and aah-ed. […]

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