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Author Archive | Charles Marshall

Middle age orientation-smaller

Middle age orientation program

Hello! Welcome to middle age. You’re going to love it! Heh, heh. A little orientation humor there. No, the truth is that much of it is going to be uncomfortable and—well, there’s no point in soft-pedaling it—you’re going to be miserable. I’m here to give you a heads-up about some of the things you may […]

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The Turtles-2

What if Your Customer Has a Point After All?

Sometime back in the early seventies, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape but closer inspection revealed that it was The Turtles’ Greatest […]

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Delivery guy-Smaller

Christmas Morning Customer Service

I love getting packages in the mail or from FedEx or UPS. Tell me you don’t feel the same way. You see the delivery truck pull up to your house and there’s just a touch more excitement in your life, isn’t there? And when the driver steps out of his vehicle with that box and […]

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John Hicks - O Brother-Cropped-Smaller

Handle the Heat Like Clooney (Director’s Cut: longer article)

With a little prodding, you can get John Hicks to talk about the time he got to act in the Coen brothers’ classic movie, “O Brother, Where Art Thou?” After John saw their first movie he was hooked, so when he learned they were shooting a movie practically in his backyard, he rushed to apply […]

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George Clooney - O Brother-Cropped-Smaller

Handle the Heat Like Clooney (Theatrical version: shorter article)

With a little prodding, I can get my friend John Hicks to talk about the time he got a small part in the Coen brothers’ classic movie, “O Brother, Where Art Thou?” One of John’s principle memories of the experience was the heat. The political rally scene in which John had his part was shot […]

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Bird nest-small

Life and Death Leadership

Is tearing up a bird’s nest an act of cruelty or kindness? Last year my wife and I noticed a couple of birds flying up to the dryer exhaust vent above the kitchen window. My wife correctly guessed that they were building a nest so I went outside to check it out. After I came […]

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