Samantha was talking to her neighbor who was moving out of town and asked him what he’ll miss most when he moves. He answered, “I know it sounds funny, but one of the things I’m going to really miss is my mail lady. She’s just awesome!” Since this wasn’t anything like the answer she was […]
Customer service means never saying “no.” I went into a sweets store at the mall this past weekend to buy a gift basket for a visiting client. As I browsed the store’s shelves, I noticed the goodies in the baskets looked less than appetizing, so I asked Jeff, the customer service representative, if he could […]
Allow me to introduce myself. I am a customer. I am the person that makes the economic engine turn. I am the reason you take home a paycheck. I am the reason you are able to feed your family, pay your mortgage, go on vacation, buy a car, and contribute to your church or synagogue. […]
September 2021 was rolling along just dandy-like until the 21st. I came home from a lunch appointment and told my wife that I didn’t feel right and was going to bed. Two days later, I tested positive for C-VID. We immediately called a home healthcare company and they began treating me with every medication known […]
I once heard Jerry Seinfeld say that the audience decides whether or not a joke is funny. The comedian can love the joke. He can believe in it and deliver it flawlessly, but if the audience doesn’t laugh, then guess what? It’s not funny and has to be cut from the routine. That seems like […]
Jeff Dunham had a problem. He hit a plateau in his career and was unable to go any further. He had certainly done everything right thus far. Against all odds, he established himself as an in-demand comedian on the comedy club circuit. He built a loyal following of his off-center, politically-incorrect humor by concentrating on […]
It has come to my attention lately that my articles and programs have been exclusively targeting those who desire to provide great customer service. In the interest of reaching a broader audience and making my newsletter more inclusive, I offer the following tips for people who desire to give crummy customer service: 1] Avoid communication. […]
When I was 11 years old, I dreamed of building my own raft and floating down the Mississippi River like Huck Finn. My parents thought this idea was insane and told me it would lead to my immediate and untimely death, so I came up with an alternative plan. I would still make a raft […]
Fred Bailey’s occupation is listed in the 1930 census as “laundryman.” In those times, working in a laundry was a fairly common profession. Men were needed to load huge amounts of clothes into giant washers and then transfer those wet clothes into industrial dryers that were several times larger than those found in today’s Laundromats. […]
With a little prodding, I can get my friend John Hicks to talk about the time he got a small part in the Coen brothers’ classic movie, “O Brother, Where Art Thou?” One of John’s principle memories of the experience was the heat. The political rally scene in which John had his part was shot […]
