Funny Keynote Speaker Charles Marshall is one of the funniest and most original speakers working today!
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The Cadillac Man’s Christmas Gift
In the early seventies, it seemed almost every kid rode their bike to school. I remember standing in the front of my elementary school staring at the bike rack loaded with well over 100 bicycles of every type imaginable. Some kids were lucky enough to have new bikes with banana seats and monkey handle bars. […]
Strange celebrations of the 4th kind
We just celebrated Independence Day again, and for the first time in my life, it strikes me what a strange way it is that we celebrate this holiday in my family. First, we go over to my Uncle Harold’s house and stuff ourselves almost to the point of hospitalization. Then, at some point in the […]
Does your customer service cost you anything?
Sooner or later you’re going to mess up. Everyone does. But what you do about your mistake is the thing that defines you both personally and professionally. I had just walked off the stage and was talking to the association president about the event. He raved about how his group had loved my presentation and […]
Why Are Good-Looking People Treated Better?
Good-looking people on airplanes always seem to get the best treatment. You know it’s true. Don’t try to argue with me!
How are you training your customers?
Have you ever noticed that so much attention is given to training employees, but so little to training customers? You are, at this very moment, training your customers. Every time you interact with your customer in your business, you are communicating something about yourself and your business. In every interaction, no matter how small, your […]
But don’t take my word for it – client testimonials
I’m going to go ahead and assume you like to hear people say great stuff about me as much as I do, so here’s some folks doing just that.
4 reasons to quit quiet quitting
I can hardly get through the day without bumping into a Reel or TicTok video lauding the benefits of quiet quitting. Even worse, there are other videos that give you point-by-point instructions about how to do it. The quiet quitting philosophy argues that if you aren’t getting the recognition and monetary reward to which you […]
What clients think about Charles
It’s time for another video where my clients brag on me a bit. You’d think I’d be embarrassed with this kind of self-promotion, but somehow it doesn’t even phase me.
Seinfeld Service Tip
Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]