Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]
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What if Your Customer Has a Point After All?
Sometime back in the early seventies, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape but closer inspection revealed that it was The Turtles’ Greatest […]
Don’t Hurt the Lady in the Crowd!
During the Professional Skaters Association annual meeting, I walked over to an audience member to talk to her and helped her from her seat. But I thought that the funniest part of my interaction with her was the alarm on another audience member’s face. So, of course I had to say something about it.
Handle the Heat Like George Clooney (Director’s Cut: longer article)
With a little prodding, you can get my friend John Hicks to talk about the time he got to act in the Coen brothers’ classic movie, “O Brother, Where Art Thou?” After John saw their first movie he was hooked, so when he learned they were shooting a movie practically in his backyard, he rushed […]
Why Are Good-Looking People Treated Better?
Good-looking people on airplanes always seem to get the best treatment. You know it’s true. Don’t try to argue with me!
How are you training your customers?
Have you ever noticed that so much attention is given to training employees, but so little to training customers? You are, at this very moment, training your customers. Every time you interact with your customer in your business, you are communicating something about yourself and your business. In every interaction, no matter how small, your […]
But don’t take my word for it – client testimonials
I’m going to go ahead and assume you like to hear people say great stuff about me as much as I do, so here’s some folks doing just that.
4 reasons to quit quiet quitting
I can hardly get through the day without bumping into a Reel or TicTok video lauding the benefits of quiet quitting. Even worse, there are other videos that give you point-by-point instructions about how to do it. The quiet quitting philosophy argues that if you aren’t getting the recognition and monetary reward to which you […]
What clients think about Charles
It’s time for another video where my clients brag on me a bit. You’d think I’d be embarrassed with this kind of self-promotion, but somehow it doesn’t even phase me.
Are you a Michael Scott leader?
A friend of mine was binge-watching old episodes of The Office recently and commented on Michael Scott’s leadership style. Okay, there was no friend. It was me. Anyway, I noticed that one of Michael Scott’s biggest weaknesses is his overwhelming motivation to be liked. He wants to be popular. And that is a great character […]