Another shameless plug for myself disguised as a harmless promotional video. You’ve been warned!
A man’s approach to Valentine’s Day
I don’t know why I always wait until the last minute to buy my wife’s Valentine’s Day present. Most likely, it’s because I’m a guy. It’s a terrifying ordeal trying to pick out a Valentine’s Day card on Valentine’s Day evening because there is absolutely no selection left. I don’t know who else could have […]
Creating a Marva-lous Client Service Experience
Maybe it’s time to re-think your goal of customer satisfaction. My family and I spent the entire day driving through a torrential downpour to get to an important event three states away. Both of our kids were cranky and miserable which meant my wife and I were cranky and miserable. We all were ready to […]
Don’t hurt the lady in the crowd!
During the Professional Skaters Association annual meeting, I walked over to an audience member to talk to her and helped her from her seat. But I thought that the funniest part of my interaction with her was the alarm on another audience member’s face. So, of course I had to say something about it.
New Year’s Health Plan
As we enter the new year, I thought I might offer a few health tips that are guaranteed to get you into tip-top shape within a week to ten years. 1] Eat more grease. I believe that scientists of the future will discover that, since grease is a lubricant, it actually helps your blood slide […]
Charles Marshall Introductory Video
Funny Keynote Speaker Charles Marshall is one of the funniest and most original speakers working today!
The Cadillac Man’s Christmas Gift
In the early seventies, it seemed almost every kid rode their bike to school. I remember standing in the front of my elementary school staring at the bike rack loaded with well over 100 bicycles of every type imaginable. Some kids were lucky enough to have new bikes with banana seats and monkey handle bars. […]
But Don’t Take My Word For It
I could sit here and tell you about how much fun we have at my events, or I could step away from the microphone and let my clients have their say!
Don’t get too excited about that Christmas stocking
This is how Santa rolled when I was a kid. Does he still do this?
Stupid customer service
Not all of my customer service stories are about great service. This is a video of me telling a story about bad service I’ve gotten, but don’t worry! I disguise the name of the company so you’ll never know who I’m talking about!