Have you ever noticed that so much attention is given to training employees, but so little to training customers? You are, at this very moment, training your customers. Every time you interact with your customer in your business, you are communicating something about yourself and your business. In every interaction, no matter how small, your […]
I’m going to go ahead and assume you like to hear people say great stuff about me as much as I do, so here’s some folks doing just that.
I can hardly get through the day without bumping into a Reel or TicTok video lauding the benefits of quiet quitting. Even worse, there are other videos that give you point-by-point instructions about how to do it. The quiet quitting philosophy argues that if you aren’t getting the recognition and monetary reward to which you […]
I don’t know if you are aware of it, but I am the guy who invented Kiss-Jeep. There are some parts of the country where Kiss-Jeep hasn’t caught on yet, so let me explain. Let’s say you’re driving down the road with your honey. The first one in the car that spots a Jeep Wrangler […]
It’s time for another video where my clients brag on me a bit. You’d think I’d be embarrassed with this kind of self-promotion, but somehow it doesn’t even phase me.
This past summer I started feeling the urge to shed a few pounds. I’m not trying to be more attractive, mind you. I’m already married so I don’t really need to look good anymore. I decided to buy an elliptical machine and found a great deal on one at a local mega-chain sports store. While […]
In celebration of Scrappy, The Wonder Dog’s birthday* this month, I offer a never-before-seen peek at my journal entry for the week of his adoption 15 years ago. October 12 – My wife called me while I was at the store and asked if I knew why there was a small, bedraggled dog hanging around […]
Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]
Have you ever experienced truly remarkable customer service? In this video I talk about my favorite mail carrier and how she exemplifies The SERVE Method. Feel free to share this video with your staff and use it in your customer service training. Its use is my gift to you! © 2019 Charles Marshall. Charles Marshall is […]
A lot of odd little customs have somehow become attached to the Christmas season. Take mistletoe, for example. What an amazing concept! Hang a little twig over someone’s head and you get a kiss. I guess that makes sense. Nothing says romance like a poisonous sprig of parasitic vegetation. I’m not sure how the mistletoe […]
