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Author Archive | Charles Marshall

Valentine's Day Guy - Man's Approach to Valentine's Day

A Man’s 5-Step Approach to Valentine’s Day

I don’t know why I always wait until the last minute to buy my wife’s Valentine’s Day present. Most likely, it’s because I’m a guy. The same thing happens every year. About one week before Valentine’s Day, I think that the big day is nowhere on the radar, so I figure I still have pul-lenty […]

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Tree Cutter-Smaller

Criminal Customer Service

On a warm day in early November, I heard the sound of chainsaws in my neighbor’s yard, so I wandered outside to find that he had hired a company to cut down some trees. One of the tree cutters was cutting limbs halfway up a huge, 60-foot oak tree located just inches from my neighbor‘s […]

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Virtual Speaker-Charles Marshall-square for blog

Funny Virtual Keynote Speaker Charles Marshall

Guess what? Virtual meetings don’t have to be dull! If you are looking for a way to inject energy, fun, and humor into your virtual meeting, then look no further! “Charles did a fantastic job speaking at our virtual REALTORS membership meeting. He was the perfect balance between humorous and inspirational and very engaging.  We […]

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Your-Guide-to-Crummy-Customer-Service

How To Be A Customer Service Slacker

It has come to my attention lately that my articles and programs have been exclusively targeting those who desire to provide great customer service. In the interest of reaching a broader audience and making my newsletter more inclusive, I offer the following tips for people who desire to give crummy customer service: 1] Avoid communication. […]

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Milk Jug Raft Article Pic-Smaller

Are you building your milk jug raft?

When I was 11 years old, I dreamed of building my own raft and floating down the Mississippi River like Huck Finn. My parents thought this idea was insane and told me it would lead to my immediate and untimely death, so I came up with an alternative plan. I would still make a raft […]

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Angry customer-smaller-square

Are you your own worst customer service enemy?

Tell me what these two scenarios have in common: 1] Not long ago, I got a call from a previous client who said I was one of the few humorous speakers they were inviting back to their conference. They had booked a club comedian the previous year who wasn’t used to speaking in the corporate […]

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Suburban Guy's Home Repair-Smaller-square

The Suburban Guy’s Home Repair Method

I just finished replacing a piece of loose siding on my house and it only took me about a year to do it. How did I accomplish this miracle of efficiency and home-repair savvy? By applying the time-honored suburbanite-male’s system of home maintenance. The following is the simple 10-step process I use to ensure quality […]

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