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Your Customer Service DNA Test Result

My wife gave me a DNA test kit for Christmas and I had big hopes for the results. The first thing I was hoping for was some sort of exotic heritage so people will think I’m cooler than I really am. So when I found out that I am 1/1000 Japanese (True story. Not making […]

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Driving in a Blizzard – The Power of Vision

As I drove away from Holland, Michigan, I knew I might be in real trouble. I had read about blizzards and seen them on TV plenty of times, but I had never experienced one firsthand. Creeping eastward on I-196, the dim outline of dark shapes punctuated the whiteness on either side of my car. I […]

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Inner-Office Conflict When You Work By Yourself

What can you do about inner-office conflict? For the first several years of my career, I was the sole employee of my company. I was both manager and employee. Receptionist and CEO. I was the one and only occupant of my office, but that didn’t mean there wasn’t conflict between me and my coworker. One […]

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Real Heroes Don’t Wear Spandex

There have been four live-action iterations of Batman in my lifetime.  1] 1960’s Batman, starring Adam West and Burt Ward. Bruce Wayne and Dick Grayson pretty much just sat around Wayne Manor all day until they got a call on the red Bat-Phone from Commissioner Gordon. Then they slid down the bat pole and somewhere […]

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SERVE Like Robin

Samantha was talking to her neighbor who was moving out of town and asked him what he’ll miss most when he moves. He answered, “I know it sounds funny, but one of the things I’m going to really miss is my mail lady. She’s just awesome!” Since this wasn’t anything like the answer she was […]

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Just for Fun – Charles’ Big-Time Super-Helpful Financial Plan

Money is always a stressful subject, but never fear! I’m here to help. Just apply the the following 3 tips and soon you’ll be rolling in dough! 1] Organize your bills. For most people, the subject of bills is unpleasant, but it needn’t be anymore. Instead of ignoring them, I suggest you tackle financial responsibilities […]

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But (kind of) Seriously Folks… Mom’s Customer Service

I just caught a cold and feel really lousy. I don’t think it detracts from my masculinity at all to say I want my mommy! It’s amazing how Mom always used to know exactly what to do when I got sick but, if I’m being honest, her cold remedies were usually way worse than the […]

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But Seriously Folks… Customer Service that Tries Harder

I found the exact computer I wanted online, but I needed to know one thing before I hit the “purchase” button: Did the company also sell the extended-life battery for this model? If they did, then they automatically had an instant, add-on sale. I called the company and told the person answering the phone that […]

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Just for Fun – Ugly Loves Company, Too!

I have to go to the dermatologist regularly these days, because when I was younger I thought it’d be a great idea to lay out in the sun and burn myself to a crisp. Yes, it was stupid to expose myself to lethal doses of radiation, but on the other hand, I had a really […]

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