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Charles’ Southern Word of the Day – Yon’t

Charles’ southern word of the day Yon’t: Do you want “I’m ’bout to go to the kitchen. Yon’t anything while I’m up?”       © 2019 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com  or contact him via e-mail at Charles@CharlesMarshallSpeaker.com

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But Seriously Folks… Your Customer Service Should Step Up!

It is incumbent upon me to report an alarming, and I believe dangerous, trend growing in our society today. I am convinced that sauntering is once again on the rise. Historical note: As you’ll no doubt remember, sauntering enjoyed its heyday back in the mid-1920s, when gambling, moonshine, and gangstering were all in vogue. Coincidence? […]

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Charles’ Southern Word of the Day – Akkrit

Charles’ Southern Word of the Day Akkrit: Correct, precise “The weatherman said it was gonna rain today but that weren’t akkrit. ”     © 2019 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com  or contact him via e-mail at Charles@CharlesMarshallSpeaker.com  

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But Seriously Folks… A Tale of Two Customer Service Reps

It was the best of customer service. It was the worst of customer service. For legal purposes, I’m not going to mention the name of the mega airline to which I am referring in this article, but will disguise their name so you don’t know who I’m talking about. So, a couple of months ago, […]

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Charles’ Southern Word of the Day – Aftert

Charles’ Southern Word of the Day Aftert: To get started. To proceed. “The grass needs cuttin’. I need to get aftert.”     © 2019 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com  or contact him via e-mail at Charles@CharlesMarshallSpeaker.com

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