If you haven’t seen It’s a Wonderful Life, stop what you’re doing right now and go watch it. Then call your parents and ask them why they omitted this crucial piece of awesomeness from your upbringing. I watch it every year and, if the other members of my family are to be believed, I always […]
Thanksgiving is almost here, and I’m all atwitter with anticipation. In celebration, I plan to once again partake in the age-old tradition of gorging myself with an embarrassing amount of food, creating gastro-intestinal problems the like of which are rarely experienced in industrialized countries. This year my family and I are planning on eating out […]
The back-to-school ritual in my household when I grew up always began with a trip to the discount department store, where my mom’s mission was to outfit me in the most embarrassing clothes possible. Between the dressing room and the cash register, I’m sure my pants lost roughly six inches of length. You might be […]
For just a moment, forget about productivity. Forget about making your company more money. Forget getting a better performance review. To me, good customer service isn’t really about any of those things. To me, providing good customer service is about the person that I want to be. Think about the last time you were provided […]
Not all of my customer service stories are about great service. This is a video of me telling a story about bad service I’ve gotten, but don’t worry! I disguise the name of the company so you’ll never know who I’m talking about!
Allow me to introduce myself. I am a customer. I am the person that makes the economic engine turn. I am the reason you take home a paycheck. I am the reason you are able to feed your family, pay your mortgage, go on vacation, buy a car, and contribute to your church or synagogue. […]
I could sit here and tell you about how much fun we have at my events, or I could step away from the microphone and let my clients have their say!
My family just celebrated Independence Day as we do every year, and for the first time in my life, it strikes me what a strange way it is that we celebrate this holiday. First, we go over to my Uncle Harold’s house and stuff ourselves almost to the point of hospitalization. Then at some point […]
A friend of mine was binge-watching old episodes of The Office recently and commented on Michael Scott’s leadership style. Okay, there was no friend. It was me. Anyway, I noticed that one of Michael Scott’s biggest weaknesses is his overwhelming motivation to be liked. He wants to be popular. And that is a great character […]
One summer day when I was 10 or 11, my dad pulled our family car up our driveway and parked in the carport. While he had been out running errands, some neighbors had stopped by and were visiting with mom. I was playing in the front yard with some other kids and saw my dad […]
