For just a moment, forget about productivity. Forget about making your company more money. Forget getting a better performance review. To me, good customer service isn’t really about any of those things. To me, providing good customer service is about the person that I want to be. Think about the last time you were provided […]
Halloween was always a scary time for me when I was growing up. Not because of all the ghosts and goblins and such, but because my mom made all my costumes. Every kid knows that an acceptable Halloween costume must either be scary or cool, and Mom’s costumes fell short on both counts. I was […]
Do you really have to tell the server you have a coupon before you order? In this video of me speaking to a live audience, I explore that question and talk about what happened when my wife produced her coupons at IHOP. © 2026 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and […]
“People who try one thing and then give up are what I call first-barrier thinkers.” Charles Marshall © 2013 Charles Marshall. Excerpt from The Seven Powers of Success
When you start to think about what you want, it is imperative that you write it down. But write it down in pencil. As you get older, what you want changes. Even so, don’t let that keep you from writing down what you want now. Remember, success is not a destination or a one-time event. […]
“I am not going to shrink from a challenge just because danger is on the road.” Charles Marshall © 2013 Charles Marshall. Excerpt from The Seven Powers of Success
It is of utmost importance that you make it your goal to constantly, consistently feed your mind. The only difference between someone who is successful and someone who is not is the way each of them thinks. If you are to fulfill your goals and dreams, you must be strengthening your mind. You must focus […]
“All of us are at war. We all fight poverty, health problems, bad habits, bad relationships, bad attitudes, our pasts, and more. The only question is, do you want to be safe, or do you want to win your battles? You can’t be safe and wage war.” Charles Marshall © 2013 Charles Marshall. Excerpt […]
If you don’t take the time to identify and define your vision for your life, you’re risking never knowing where you want to be or when you arrive. About a millennium ago, when I was in high school, I met a guy named John Hicks. John and I discovered we each had a mutual love […]
“Ask your questions wherever you can, to whomever you can, and by whatever means available.” Charles Marshall © 2013 Charles Marshall. Excerpt from The Seven Powers of Success
