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Rock and Roll Leadership article by funny speaker Charles Marshall

Rock ‘n’ roll leadership

A lot of people don’t realize that, despite their tremendous success, Journey is the band that almost never was. By the late 1970s, Journey was pretty much finished. The band had recorded three albums, all of which had been critical successes but market failures. They had managed to sell several hundred thousand albums cumulatively, but […]

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Customer Service You Can Take to the Bank article by motivational speaker Charles Marshall

Customer Service You Can Take to the Bank

Do you remember the show Undercover Boss? There was one episode where Joe DePinto, the CEO of 7-Eleven, went undercover at a 7-Eleven Store in Shirley, NY, to find out why they sell more cups of coffee than any other franchise. Shortly after arriving at work at 5:30 a.m., Joe discovered the secret of their […]

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George Bailey and Uncle Billy

It’s a Wonderful Life Leadership Lesson

If you haven’t seen It’s a Wonderful Life, stop what you’re doing right now and go watch it. Then call your parents and ask them why they omitted this crucial piece of awesomeness from your upbringing. I watch it every year and, if the other members of my family are to be believed, I always […]

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