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Somebody is watching you - Customer service article by Charles Marshall funny keynote speaker

Somebody is watching you – Customer service

You’re being watched. Creepy, huh? But it’s true. While you carry on your day-to-day activities, someone is watching you. And here’s the really scary part–that person’s opinion of you could either boost your career or torpedo it. On a trip to speak to the chamber of commerce in Durango, CO, I discovered that I was […]

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Are you a Michael Scott leader? Article by keynote speaker Charles Marshall

Are you a Michael Scott leader?

A friend of mine was binge-watching old episodes of The Office recently and commented on Michael Scott’s leadership style. Okay, there was no friend. It was me. Anyway, I noticed that one of Michael Scott’s biggest weaknesses is his overwhelming motivation to be liked. He wants to be popular. And that is a great character […]

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New Year's Health Plan article by Charles Marshall

New Year’s Health Plan

As we enter the new year, I thought I might offer a few health tips that are guaranteed to get you into tip-top shape within a week to ten years. 1] Eat more grease. I believe that scientists of the future will discover that, since grease is a lubricant, it actually helps your blood slide […]

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1970s BLOND BOY BIKING WITH CHOPPER HANDLEBARS RIDING DOWN SIDEWALK SUBURBAN STREET

The Cadillac Man’s Christmas Gift

In the early seventies, it seemed almost every kid rode their bike to school. I remember standing in the front of my elementary school staring at the bike rack loaded with well over 100 bicycles of every type imaginable. Some kids were lucky enough to have new bikes with banana seats and monkey handle bars. […]

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Hand held vs lavalier mic-square

Does your customer service cost you anything?

Sooner or later you’re going to mess up. Everyone does. But what you do about your mistake is the thing that defines you both personally and professionally. I had just walked off the stage and was talking to the association president about the event. He raved about how his group had loved my presentation and […]

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How are you training your customers? Article by Charles Marshall

How are you training your customers?

Have you ever noticed that so much attention is given to training employees, but so little to training customers? You are, at this very moment, training your customers. Every time you interact with your customer in your business, you are communicating something about yourself and your business. In every interaction, no matter how small, your […]

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5 reasons to quit quiet quitting article by Charles Marshall

4 reasons to quit quiet quitting

I can hardly get through the day without bumping into a Reel or TicTok video lauding the benefits of quiet quitting. Even worse, there are other videos that give you point-by-point instructions about how to do it. The quiet quitting philosophy argues that if you aren’t getting the recognition and monetary reward to which you […]

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Jerry Seinfeld Sarah Jessica Parker-Second pic-Square

Seinfeld Service Tip

Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]

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