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Jerry Seinfeld Sarah Jessica Parker-Second pic-Square

Seinfeld Service Tip

Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]

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The Turtles-2

What if Your Customer Has a Point After All?

Sometime back in the early seventies, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape but closer inspection revealed that it was The Turtles’ Greatest […]

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George Clooney in O Brother, Where Art Thou? article by Charles Marshall

Handle the Heat Like George Clooney (Director’s Cut: longer article)

With a little prodding, you can get my friend John Hicks to talk about the time he got to act in the Coen brothers’ classic movie, “O Brother, Where Art Thou?” After John saw their first movie he was hooked, so when he learned they were shooting a movie practically in his backyard, he rushed […]

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How are you training your customers? Article by Charles Marshall

How are you training your customers?

Have you ever noticed that so much attention is given to training employees, but so little to training customers? You are, at this very moment, training your customers. Every time you interact with your customer in your business, you are communicating something about yourself and your business. In every interaction, no matter how small, your […]

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K3KP18 THE OFFICE aka THE OFFICE: AN AMERICAN WORKPLACE Rainn Wilson as Dwight Schrute, Jenna Fischer as Pam Beesly, John Krasinksi as Jim Halpert, BJ Novak as Ryan Howard, (center) Steve Carrell as Michael Scott        Date: 2005

Are you a Michael Scott leader?

A friend of mine was binge-watching old episodes of The Office recently and commented on Michael Scott’s leadership style. Okay, there was no friend. It was me. Anyway, I noticed that one of Michael Scott’s biggest weaknesses is his overwhelming motivation to be liked. He wants to be popular. And that is a great character […]

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CMRDCY 1960s 1970s  SUBURBAN HOME TWO STORY WITH STATION WAGON IN DRIVEWAY

How to Win a Cargument

One summer day when I was 10 or 11, my dad pulled our family car up our driveway and parked in the carport. While he had been out running errands, some neighbors had stopped by and were visiting with mom. I was playing in the front yard with some other kids and saw my dad […]

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Kovid Kindness by Charles Marshall

Kovid Kindness

September was rolling along just dandy-like until the 21st. I came home from a lunch appointment and told my wife that I didn’t feel right and was going to bed. Two days later, I tested positive for C-VID. We immediately called a home healthcare company and they began treating me with every medication known to […]

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Tween,Son,In,Headphones,Looks,At,The,Digital,Tablet,Display

The Maniac Parenting Method

My non-parent friends ask me what it’s like having kids. I tell them that before you have kids, you are the star in the movie of your life. After you have kids, you’re lucky if you can get a speaking part. You’re an extra on the set of your own movie. When the credits roll […]

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