Sometimes, the funniest parts of the show happen when the crowd gets involved. © 2023 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com or contact him via e-mail at Charles@CharlesMarshallSpeaker.com
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The Cadillac Man’s Christmas Gift
In the early seventies, it seemed almost every kid rode their bike to school. I remember standing in the front of my elementary school staring at the bike rack loaded with well over 100 bicycles of every type imaginable. Some kids were lucky enough to have new bikes with banana seats and monkey handle bars. […]
Heroes Make a Difference
Charles talks about a real-life hero who dramatically impacted his success journey. “On behalf of our group of El Dorado County Food Service Directors, I wanted to thank you so much for presenting “Real Heroes Don’t Wear Spandex” at our food service training event! What a pertinent and relatable subject for our group of caring […]
What if Your Customer Has a Point After All?
Sometime back in the early seventies, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape but closer inspection revealed that it was The Turtles’ Greatest […]
Handle the Heat Like George Clooney (Director’s Cut: longer article)
With a little prodding, you can get my friend John Hicks to talk about the time he got to act in the Coen brothers’ classic movie, “O Brother, Where Art Thou?” After John saw their first movie he was hooked, so when he learned they were shooting a movie practically in his backyard, he rushed […]
How are you training your customers?
Have you ever noticed that so much attention is given to training employees, but so little to training customers? You are, at this very moment, training your customers. Every time you interact with your customer in your business, you are communicating something about yourself and your business. In every interaction, no matter how small, your […]
But don’t take my word for it – client testimonials
I’m going to go ahead and assume you like to hear people say great stuff about me as much as I do, so here’s some folks doing just that.
What clients think about Charles
It’s time for another video where my clients brag on me a bit. You’d think I’d be embarrassed with this kind of self-promotion, but somehow it doesn’t even phase me.
Seinfeld Service Tip
Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]
How to Win a Cargument
One summer day when I was 10 or 11, my dad pulled our family car up our driveway and parked in the carport. While he had been out running errands, some neighbors had stopped by and were visiting with mom. I was playing in the front yard with some other kids and saw my dad […]