One of the questions I am most frequently asked these days is: How do we hire quality employees who want to work? My answer is pretty simple, really: Always be recruiting. Recently, when I was speaking at a school nutrition conference, I asked for volunteers to stand up and tell me their best customer service […]
For dozens of years modern culture has told us that we can be anything that we want if we just believe hard enough. If you hold on to your Dumbo’s feather, you can fly! If you believe in fairies and clap your hands, Tinker Bell will spring back to life! But (brace yourself) the real […]
See if this sounds familiar. The first of the year rolls around and you say, “Maybe I’ll try one of those New Year’s resolution things this year!” So you tell yourself that you’re going to lose weight, start exercising, read more, or whatever it is that you would like to do. So you go to […]
I’m lovin’ my Washington folks! Here’s what some of them had to say about me. “Washington motivational speaker Charles Marshall was the perfect opening keynote for our annual conference. He was energetic, motivational, and extremely humorous, which allowed him to connect with our members and keep them engaged while he shared his great message. Everyone […]
I’m lovin’ my Massachusetts folks! Here’s what some of them had to say about me. “Since our All Employee Meeting, we have heard nothing but rave reviews about the customer service message and comedic attitude of Massachusetts motivational speaker Charles Marshall! He really ended the meeting with a bang, and we were happy to have […]
I’m lovin’ my New Jersey folks! Here’s what some of them had to say about me. “I was truly pleased and impressed at both the learning and entertainment value New Jersey motivational speaker provided our top 70 customers. He did a fabulous job!” Admiral Insurance Company Mount Laurel, New Jersey
Not long ago, a young man named Tucker came over to my house to give me an estimate on a home repair. I didn‘t have to talk to him for very long before I realized he had a severe stutter. Every third or fourth word he spoke was accompanied with an awkward pause while he […]
Can I get personal with you for a minute? From the moment I first saw the Monkees on TV as a kid (if you don’t know who that is, ask your mom), I knew that I wanted to be a singer. As soon as I could, I learned to play guitar and began writing songs. […]
Not long ago, my wife got all excited about the new season of Dancing with the Stars, so she signed us up for a dance class. The class turned out to be, um, less than ideal. It turned out that our teacher had no actual teaching ability and her dancing partner seemed to thrive on […]
If you made a list of your top priorities at work, how far would customer service be from the top? If I called the people who work with you, would they tell me that you are pretty good at customer service, or would they tell me you are great at it? Great customer service isn’t […]
