Do you remember the show Undercover Boss? There was one episode where Joe DePinto, the CEO of 7-Eleven, went undercover at a 7-Eleven Store in Shirley, NY, to find out why they sell more cups of coffee than any other franchise. Shortly after arriving at work at 5:30 a.m., Joe discovered the secret of their […]
“If your plan isn’t written down, then you don’t have a plan; you have an idea.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Do you really have to tell the server you have a coupon before you order? In this video of me speaking to a live audience, I explore that question and talk about what happened when my wife produced her coupons at IHOP. © 2023 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and […]
“It is vital that you develop a strong belief in people because they are a large of your success.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
“Rather than being defeated by your situation, picture it as a mere chapter in the amazing story of your life.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
“If you mess up, fess up and step up.” Charles Marshall
“The traveler cannot grumble about the destination if he is the one responsible for choosing the path.” Charles Marshall © 2007 Charles Marshall. Excerpt from Shattering the Glass Slipper; Destroying Fairy-Tale Thinking Before It Destroys You
Not all of my customer service stories are about great service. This is a video of me telling a story about bad service I’ve gotten, but don’t worry! I disguise the name of the company so you’ll never know who I’m talking about!
Christmas has often been a somewhat painful season for me. I grew up in a big household with five kids so my parents were trying to cut corners any way they could. They would wait until about three days before Christmas to buy our Christmas tree, which was always a Scotch pine, the cheapest Christmas […]
If you haven’t seen It’s a Wonderful Life, stop what you’re doing right now and go watch it. Then call your parents and ask them why they omitted this crucial piece of awesomeness from your upbringing. I watch it every year and, if the other members of my family are to be believed, I always […]
