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customer service driven

Some Kidding Aside – Are You Customer Service Driven?

Are you customer service driven? I rent cars a lot. I rent them when I’m traveling across the country, but I also rent them when I’m doing events that are 3 or 4 hours away, so that I avoid putting extra miles on my own car. Consequently, I’ve come to know all of my local […]

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Some Kidding Aside – Weed Your Business Garden

They say that nature abhors a vacuum, but the truth is it hates all appliances. If you don’t believe me, leave a toaster in your yard for a couple of years and see what happens. Nature will not be kind to it. I live in the South, so seeing yard appliances isn’t that uncommon. There […]

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Some Kidding Aside – Always Be Recruiting!

One of the questions I am most frequently asked these days is: How do we hire quality employees who want to work? My answer is pretty simple, really: Always be recruiting. Recently, when I was speaking at a school nutrition conference, I asked for volunteers to stand up and tell me their best customer service […]

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Some Kidding Aside – Talkin’ ‘Bout a Resolution – New Year Motivational Article

See if this sounds familiar. The first of the year rolls around and you say, “Maybe I’ll try one of those New Year’s resolution things this year!” So you tell yourself that you’re going to lose weight, start exercising, read more, or whatever it is that you would like to do. So you go to […]

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Some Kidding Aside – It’s Time To Shake Up Your Customer Service!

If you made a list of your top priorities at work, how far would customer service be from the top? If I called the people who work with you, would they tell me that you are pretty good at customer service, or would they tell me you are great at it? Great customer service isn’t […]

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