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Woman in mail truck-Small

SERVE like Robin

Samantha was talking to her neighbor who was moving out of town and asked him what he’ll miss most when he moves. He answered, “I know it sounds funny, but one of the things I’m going to really miss is my mail lady. She’s just awesome!” Since this wasn’t anything like the answer she was […]

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Rock and Roll Leadership article by funny speaker Charles Marshall

Rock and roll leadership

By the late 1970s, Journey was pretty much finished. The band had recorded three albums, all of which had been critical successes but market failures. They had managed to sell several hundred thousand albums cumulatively, but in the recording industry at that time, selling one- or two-hundred thousand units per album was pretty much like […]

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Police,Officer,Arresting,Young,Man

Your worst customer service scenario

A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]

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St. Patrick - small

A brief history of St. Patrick of Ireland

St. Patrick’s Day celebrates the life of St. Reginald Patrick (Reggie for short) who is known for driving the snakes out of Ireland. Twentieth century historians have disputed this claim, however, arguing that instead of driving the snakes, he merely purchased them bus tickets. Modern historians, however, scoff at this claim, noting that only lizards […]

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1970s BLOND BOY BIKING WITH CHOPPER HANDLEBARS RIDING DOWN SIDEWALK SUBURBAN STREET

The Cadillac Man’s Christmas Gift

In the early seventies, it seemed almost every kid rode their bike to school. I remember standing in the front of my elementary school staring at the bike rack loaded with well over 100 bicycles of every type imaginable. Some kids were lucky enough to have new bikes with banana seats and monkey handle bars. […]

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How to stop having problems video by Charles Marshall

How to stop having problems at work

Somebody emailed me the other day asking what they can do about problems at work, so I made a video to address that question. © 2020 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com  or contact him via e-mail at Charles@CharlesMarshallSpeaker.com

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How are you training your customers? Article by Charles Marshall

How are you training your customers?

Have you ever noticed that so much attention is given to training employees, but so little to training customers? You are, at this very moment, training your customers. Every time you interact with your customer in your business, you are communicating something about yourself and your business. In every interaction, no matter how small, your […]

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