It’s time for another video where my clients brag on me a bit. You’d think I’d be embarrassed with this kind of self-promotion, but somehow it doesn’t even phase me.
Invasion of the Family Snatcher
In celebration of Scrappy, The Wonder Dog’s birthday* this month, I offer a never-before-seen peek at my journal entry for the week of his adoption 15 years ago. October 12 – My wife called me while I was at the store and asked if I knew why there was a small, bedraggled dog hanging around […]
Seinfeld Service Tip
Jerry Seinfeld and Sarah Jessica Parker are sitting in a small café shooting an episode of Comedians In Cars Getting Coffee. Their meal is winding down and the subject of the check comes up. Sarah feigns picking up the check and asks, “Are you waiting for me to offer up some cash?” They have a […]
SERVE Like Robin
Have you ever experienced truly remarkable customer service? In this video I talk about my favorite mail carrier and how she exemplifies The SERVE Method. Feel free to share this video with your staff and use it in your customer service training. Its use is my gift to you! © 2019 Charles Marshall. Charles Marshall is […]
Mistletoe-tally Bizarre
A lot of odd little customs have somehow become attached to the Christmas season. Take mistletoe, for example. What an amazing concept! Hang a little twig over someone’s head and you get a kiss. I guess that makes sense. Nothing says romance like a poisonous sprig of parasitic vegetation. I’m not sure how the mistletoe […]
I Am A Customer
Allow me to introduce myself. I am a customer. I am the person that makes the economic engine turn. I am the reason you take home a paycheck. I am the reason you are able to feed your family, pay your mortgage, go on vacation, buy a car, and contribute to your church or synagogue. […]
Strange Celebrations of the Fourth Kind
My family just celebrated Independence Day as we do every year, and for the first time in my life, it strikes me what a strange way it is that we celebrate this holiday. First, we go over to my Uncle Harold’s house and stuff ourselves almost to the point of hospitalization. Then at some point […]
Kovid Kindness
September 2021 was rolling along just dandy-like until the 21st. I came home from a lunch appointment and told my wife that I didn’t feel right and was going to bed. Two days later, I tested positive for C-VID. We immediately called a home healthcare company and they began treating me with every medication known […]
Don’t Blame the Fish
I once heard Jerry Seinfeld say that the audience decides whether or not a joke is funny. The comedian can love the joke. He can believe in it and deliver it flawlessly, but if the audience doesn’t laugh, then guess what? It’s not funny and has to be cut from the routine. That seems like […]
The Cheapskate’s Guide to Getting a Babysitter
The only economical babysitting options I’ve found are grandparents, newly married couples, and dogs. Let me save you some time and tell you that the dog option isn’t going to work, for two reasons: 1] Dogs don’t have thumbs so when you call home to see how the kids are, they won’t be able to […]