Maybe it’s time to re-think your goal of customer satisfaction. My family and I spent the entire day driving through a torrential downpour to get to an important event three states away. Both of our kids were cranky and miserable which meant my wife and I were cranky and miserable. We all were ready to […]
Allow me to introduce myself. I am a customer. I am the person that makes the economic engine turn. I am the reason you take home a paycheck. I am the reason you are able to feed your family, pay your mortgage, go on vacation, buy a car, and contribute to your church or synagogue. […]
September was rolling along just dandy-like until the 21st. I came home from a lunch appointment and told my wife that I didn’t feel right and was going to bed. Two days later, I tested positive for C-VID. We immediately called a home healthcare company and they began treating me with every medication known to […]
I once heard Jerry Seinfeld say that the audience decides whether or not a joke is funny. The comedian can love the joke. He can believe in it and deliver it flawlessly, but if the audience doesn’t laugh, then guess what? It’s not funny and has to be cut from the routine. That seems like […]
When I was seven years old, my parents entertained some friends who had just gotten back from vacationing in Hawaii. Back in those days, it was much more uncommon for people to travel to far away exotic locations, so my parents’ friends were showing off their pictures and souvenirs while my parents ooh-ed and aah-ed. […]
I answered the phone just after midnight and heard the panicked voice of my business partner on the other end of the line. “If you want anything from the restaurant, you’d better come get it now,” Frank said. “They’re kicking us out of the building tomorrow morning.” “What?!” I practically yelled into the phone. “We’re […]
Jeff Dunham had a problem. He hit a plateau in his career and was unable to go any further. He had certainly done everything right thus far. Against all odds, he established himself as an in-demand comedian on the comedy club circuit. He built a loyal following of his off-center, politically-incorrect humor by concentrating on […]
It has come to my attention lately that my articles and programs have been exclusively targeting those who desire to provide great customer service. In the interest of reaching a broader audience and making my newsletter more inclusive, I offer the following tips for people who desire to give crummy customer service: 1] Avoid communication. […]
When I was 11 years old, I dreamed of building my own raft and floating down the Mississippi River like Huck Finn. My parents thought this idea was insane and told me it would lead to my immediate and untimely death, so I came up with an alternative plan. I would still make a raft […]
Fred Bailey’s occupation is listed in the 1930 census as “laundryman.” In those times, working in a laundry was a fairly common profession. Men were needed to load huge amounts of clothes into giant washers and then transfer those wet clothes into industrial dryers that were several times larger than those found in today’s Laundromats. […]
