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Somebody is watching you - Customer service article by Charles Marshall funny keynote speaker

Somebody is watching you – Customer service

You’re being watched. Creepy, huh? But it’s true. While you carry on your day-to-day activities, someone is watching you. And here’s the really scary part–that person’s opinion of you could either boost your career or torpedo it. On a trip to speak to the chamber of commerce in Durango, CO, I discovered that I was […]

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Are you a Michael Scott leader? Article by keynote speaker Charles Marshall

Are you a Michael Scott leader?

A friend of mine was binge-watching old episodes of The Office recently and commented on Michael Scott’s leadership style. Okay, there was no friend. It was me. Anyway, I noticed that one of Michael Scott’s biggest weaknesses is his overwhelming motivation to be liked. He wants to be popular. And that is a great character […]

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New Year's Health Plan article by Charles Marshall

New Year’s Health Plan

As we enter the new year, I thought I might offer a few health tips that are guaranteed to get you into tip-top shape within a week to ten years. 1] Eat more grease. I believe that scientists of the future will discover that, since grease is a lubricant, it actually helps your blood slide […]

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Your worst customer service scenario

A few years ago, I heard the story of Ronnie who owned his own construction business. Ronnie had accepted a down payment from a client to do some remodeling but had dragged his feet in getting the job completed. The customer had complained several times, but Ronnie always had an excuse as to why the […]

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Does your customer service cost you anything?

Sooner or later you’re going to mess up. Everyone does. But what you do about your mistake is the thing that defines you both personally and professionally. I had just walked off the stage and was talking to the association president about the event. He raved about how his group had loved my presentation and […]

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Audience interaction by motivational speaker Charles Marshall

Audience interaction by motivational speaker Charles Marshall

Sometimes, the funniest part of the program is when the audience members get involved! © 2024 Charles Marshall. Charles Marshall is a nationally known humorous motivational speaker and author. Visit his Web site www.CharlesMarshallSpeaker.com  or contact him via e-mail at Charles@CharlesMarshallSpeaker.com

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Bird nest-small

Life and Death Leadership

Is tearing up a bird’s nest an act of cruelty or kindness? Last year my wife and I noticed a couple of birds flying up to the dryer exhaust vent above the kitchen window. My wife correctly guessed that they were building a nest so I went outside to check it out. After I came […]

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