In regard to my goals, dreams, and vision, I don’t believe in backing up I don’t believe in backing off or I don’t believe in backing down © 2007 Charles Marshall
Archive | Encouragement
What if your customer has a point after all?
Sometime back in the early seventies when I was just a wee laddie, I was getting in our family car in a Kmart parking lot when I looked down and found a badly weathered eight-track tape (ask your mom) on the ground next to the car. The tape was in bad shape, but closer inspection […]
Make a decision
“Make a decision. Time doesn’t stand still while you make up your mind. At some point, the ship sails and the decision is made.” Charles Marshall Seven Power of Success
You’re competing with Amazon
I started feeling the urge to shed a few pounds lately. I’m not trying to be more attractive, mind you. I’m already married so I don’t really need to look good anymore. So I decided to buy an elliptical machine and found a great deal on one at a local mega-chain sports store. While I […]
Handle the heat like George Clooney (Director’s Cut)
With a little prodding, you can get my friend John Hicks to talk about the time he got to act in the Coen brothers’ classic movie, “O Brother, Where Art Thou?” After John saw their first movie he was hooked, so when he learned they were shooting a movie practically in his backyard, he rushed […]
Real Heroes Don’t Wear Spandex
There have been five major live-action iterations of Batman in my lifetime. 1] 1960’s Batman, starring Adam West and Burt Ward. Bruce Wayne and Dick Grayson pretty much just sat around Wayne Manor all day until they got a call on the red Bat-Phone from Commissioner Gordon. Then they slid down the bat pole and […]
Life and death leadership
Is tearing up a bird’s nest an act of cruelty or kindness? Last year my wife and I noticed a couple of birds flying up to the dryer exhaust vent above the kitchen window. My wife correctly guessed that they were building a nest so I went outside to check it out. After I came […]
But Don’t Take My Word For It
I could sit here and tell you about how much fun we have at my events, or I could step away from the microphone and let my clients have their say!
SERVE like Robin
Samantha was talking to her neighbor who was moving out of town and asked him what he’ll miss most when he moves. He answered, “I know it sounds funny, but one of the things I’m going to really miss is my mail lady. She’s just awesome!” Since this wasn’t anything like the answer she was […]
Customer Service for Breakfast
For just a moment, forget about productivity. Forget about making your company more money. Forget getting a better performance review. To me, good customer service isn’t really about any of those things. To me, providing good customer service is about the person that I want to be. Think about the last time you were provided […]