Do you remember the show Undercover Boss? There was one episode where Joe DePinto, the CEO of 7-Eleven, went undercover at a 7-Eleven Store in Shirley, NY, to find out why they sell more cups of coffee than any other franchise. Shortly after arriving at work at 5:30 a.m., Joe discovered the secret of their […]
It is incumbent upon me to report an alarming, and I believe dangerous, trend growing in our society today. I am convinced that sauntering is once again on the rise. Historical note: As you’ll no doubt remember, sauntering enjoyed its heyday back in the mid-1920s, when gambling, moonshine, and gangstering were all in vogue. Coincidence? […]
It’s that time of year again when it has become necessary for me to switch from shorts to pants, and I couldn’t be happier. I had almost forgotten the comfort, warmth, and security that wearing pants provides. It’s just like getting a hug of sunshine, but without the searing heat and life-threatening melanoma. The reason […]
I was five-years-old when I found a tiny baby doll in my Christmas stocking. Even worse, Santa had given my sister a cool toy fire truck that I just knew dang well should’ve been mine. It took years of therapy to get over the trauma. How could Santa make such a colossal blunder? It made […]
I just caught a cold and feel really lousy. I don’t think it detracts from my masculinity at all to say I want my mommy! It’s amazing how Mom always used to know exactly what to do when I got sick but, if I’m being honest, her cold remedies were usually way worse than the […]
I don’t know why I always wait until the last minute to buy my wife’s Valentine’s Day present. Most likely, it’s because I’m a guy. The same thing happens every year. About one week before Valentine’s Day, I think that the big day is nowhere on the radar, so I figure I still have pl-lenty […]
It was the best of customer service. It was the worst of customer service. For legal purposes, I’m not going to mention the name of the mega airline to which I am referring in this article, but will disguise their name so you don’t know who I’m talking about. So, a couple of months ago, […]
Most postal carriers I know are hard-working folks with great attitudes. That said, it seems to me that the Post Office management and bureaucracy are cut from a completely different cloth. A while back the Post Offices found themselves flat broke and were looking for ways to become profitable again. So the brilliant solution they […]
